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Customer service Operation executive Commercial Pilot recruiter

Location:
Ragama, Gampaha, Sri Lanka
Salary:
90000
Posted:
October 15, 2021

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Resume:

Osanda Ranathunga

Location: Sri Lanka

Age: **

Contact Number: +94-777-***-***

Email: ado1qa@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/osanda-ranathunga-8831571b3/ Professional Profile

Hardworking and enthusiastic aviation professional who is expecting a full time career as an Airline pilot. Has proven leadership qualities and been a good team player who has always worked well under pressure. Good at multi- tasking while maintaining quick and accurate decision making. Due to downsize of Sri Lankan Aviation Industry, Currently seeking for overseas opportunities.

Core Skills

Perseverance

Trustworthy

Safety – conscious

Responsible

Multi- Tasking

Detail oriented

Time management

Good communicator

Integrity and patient

Dedicated and flexible

Career Summary

2019 – Present

Pilot Student Counsellor – Northland Aviation Services (Pvt) Ltd. Key Responsibilities

Guiding new coming students to complete their pilot career.

Helping them to choose the appropriate flight training organization.

Visa and documentation handling.

Coordination with the respective flight training organization.

Aiding students to land on job offers in Canada. 2017- 2018

Part- Time Ground Instructor

Key Responsibilities

Conducting ground lessons and lectures for student pilots.

Creating study materials and mock examination papers for the students.

Submitting reports of students to CFI/CGI

Handling other administration work at ground schools in Sri Lanka. 2015- 2016

Operations executive - Tsua Lanka Tours (PVT) LTD

Key Responsibilities

Coordinating/planning of tours

Assisting tour guides to set off the operations smoothly and successfully

Coordinate with Hotels/ Chauffeurs/ excursions

Conduct safe, efficient, comfortable tours to make the client’s experience a memorable one

2009- 2010

Customer service agent at FlySmiles division SriLankan Airlines Key Responsibilities

Entering data of new customer information to the data base

Assisting passenger members to accrue and earn air miles

Cold –call new members to introduce the airline’s benefits of the loyalty program

Introducing new promotions and new packages to the new and existing members

Redeem Flysmiles miles for reserving airline tickets and other services for the members 2007- 2009

‘Contact centre associate’ at Dialog Telecom PLC

Key Responsibilities

Assisting customers to resolve technical issues and customer complaints customers are having.

Convinced customers to keep using the service when they have disputes by introducing alternative plans, packages and services.

As a team member helped the team to meet the monthly, weekly and daily targets of the call Centre.

Introducing new services and packages to new and existing customers to promote the service provider when inquired.

Always looked for ways to go for an extra mile to assist customers in doing so make the service provider popular.

Education Qualifications

Obtained Private Pilot license (PPL) under Skyline aviation (PVT) LTD issued by civil aviation authority in Sri Lanka along with 47 flying hours.

Successfully completed Commercial pilot license (CPL) with Cosmos Aviation and Asian Academy of Aeronautics in Maldives along with Instrument Rating and having 180 hours under the license. (2012 - 2014)

Completed Airline Transport Pilot License (ATPL) examination in Civil Aviation Authority in Sri Lanka (2016)

Completed Multi-Engine Rating in Asian Academy of Aeronautics in Maldives. (2016)

Converted Maldivian CPL/IR to Sri Lankan License in 2016 October.

Obtained a Float (Sea) Plane endorsement from Georgian Bay Airways, Canada

Flying experience

(Airports trained at – VCCN/VCCC/VRMG/CPS1)

Other Qualifications

Studied on basic computing diploma at TEC Sri Lanka.

Successfully finished Graphic designing diploma at TEC Sri Lanka.

Have obtained diploma in airline cabin crew & customer caring at airline training academy Bambalapitiya, Sri Lanka.

Primary education Ghothami primary school at Gampaha. (1991-1996)

Secondary education Bandaranayke College Gampaha. (1997-2005) Ordinary level results (2002)

English A Science C

Social studies A Mathematics C

Western music B Sinhala language C

Electronic science B Buddhism C

Advanced level results (2006/2007)

Studied in mathematics stream

Chemistry S

Physics S

Combined mathematics F

General English B

Extra-curricular activities at the school

Assistant secretary of the college Computer association (2001)

Secretary of the college Computer association (2002)

Member of the college debate team

Member of the collage environmental society

Secretary of the college Aeronautical association (2004-2005) Flying Hours Types of Aircraft flown

Total Flight Time

Pilot in Command

Cross Country Time

(Dual +Solo)

Float Flight Time

210.5

73.0

60.9

10.7

Instrument Time

Nighttime

Multi Engine Time

43.9

11.8

8.1

Cessna 150

Cessna 152

Piper Seneca PA 34 – 200T

Cessna 180 A (Float Aircraft)

Hobbies and Interests

Travelling

Reading books

Collecting aviation related information

Socializing

Cooking

Non- related Referees

I hereby confirm the above information to be correct, up-to-date and accurate to the best of my knowledge.

Osanda Ranathunga 15th October 2021

Mr. W.G.G.A. Dharmasiri

Senior Asst. Director

Domestic Operations Department

Central Bank of Sri Lanka

+94-11-247-**** / +94-77-663-****

Milton Wimalasiri Mayadunne

Former Registrar University of Sabaragamuwa

Registrar of 'Horizon Campus' Malabe

115 A-1, Batuwatta

ado1qa@r.postjobfree.com

+94-71-190-****



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