UMAR OZIOHU RALIYAT

Phone 080******** 090********

E-mail: ado1l5@r.postjobfree.com

Contact Address: No 16, Oluoti Close Akowonjo, Egbeda, Lagos State.

JOB OBJECTIVE

To always contribute my best in whichever capacity I found myself and taking into consideration, the Organization’s goals and my personal development.

WORK EXPERIENCE

Dino Century Limited-Team leader June 1st till date

Ensuring team total target achievement

Train new hires and help bottom performers improve.

Re-educate customers on terms and conditions of the transaction.

Identify and resolve billing and repayment issues.

Always checking and tracking individual performance.

Create enabling environment for each members of the team to perform well.

Regularly assist the overall supervisor/Manager towards achieving company’s goal

Dino Century Limited-Collection Officer March –May 31st 2021

Perform collections / clients’ repayment via phone.

Interprets contract if there is need to resolve customer dispute.

Identify and rectify billing issues.

Take necessary action for debt repayment.

Work with other levels within Finance, Accounting and billing department to

ensure accounting of other receivables and repayments.

Other duties as assigned by the manager.

Co matrix collection service limited -Collection officer January 2021-February 2021

Contact clients via phone calls to talk about their overdue debt

Negotiate payment schedules

Advice clients on the various payment options for repayment

Develop collection methods that consistently lead to achieving or exceeding company's financial goals

Creating and maintaining credit history files

Documenting daily collections activity.

Universal Insurance Plc-Business Development Officer, July 2019 -December 2020

Source for new clients

Contact clients to set up meetings and also attend to their needs when necessary.

Submit proposal to prospective Clients

Encourage prospective clients to invest in future.

Sunu Assurances Plc-Business Development Officer, February 2019-July 2019

Sourcing for new clients

Recording and collating of weekly sales

Attending and participating in weekly business review/performance meeting

Submission of weekly activities and prospect list

Delivery of clients’ documents and receipts

Contact potential clients via phone or mail to establish rapport and set up meetings

Submission of proposals to prospective clients

Maintaining fruitful relationship with existing clients.

Contributing to achievement of the company’s goals and objectives

Greydots Innovative, Abuja- Customer Service Officer, Feb 2011 to June 2011

Receive and/or redirect all calls to and from the office.

Check-in all the visitors with proper documentation.

Respond to mails and redirect same to the appropriate office.

Set appointment, schedule meetings and always update records.

Follow-up calls to all clients including reminder on agreements.

Nigeria Airspace Management Agency, Ikeja, Lagos – corps member attached to the Assistant General manager, Manpower and training. Human Resource Department March, 2007 to Feb 2008

Check-in visitors and respond to calls to the office.

Sort files and keep records of treated files.

QUALIFICATION

Basic Airfares & Ticketing Course 2010

Proficiency in Management 2007

B.A Hon History 2002-2006

Computer Appreciation 2004

EDUCATION

Landover Aviation Business school 2010

University of Abuja 2002-2006

Nafowa Vocational and Computer Centre, 2004

Sam Ethnam Airforce Base Ikeja Lagos

Government Girls Unity Secondary School / G.C.E 1993-1999

Renny Nursery and Primary School 1988-1993

PERSONAL SKILLS

Ability to work as a team member

Good Enterprising and Administrative skills

Good interpersonal and Communication skills

Good at Microsoft Office

Creative and Innovative.

PROFESSIONAL CERTIFICATE

Certificate in Basic Airfares & Ticketing 2010

Nigerian Institute of Management 2008

REFEREE

On Request

Contact this candidate