VICTORIA ZAHROBSKY, MLIS

**** ******** ****** ● Evanston, Illinois 60201 ● 773-***-**** ● ado1iw@r.postjobfree.com

SUMMARY

A highly creative and technically proficient library and information sciences professional, with established experience in a university setting. Adept at supporting the development of information literacy skills through active outreach and relationship-building within the campus community. Possesses a proven track record of planning and implementing efficient procedures and policies for information circulation and retrieval. Demonstrates an in-depth knowledge of current trends and issues in academic libraries and higher education, with the capacity to respond effectively to changing needs and priorities. Actively engages in research, publication, and professional activities to support library and university governance.

EXPERIENCE

NORTHWESTERN UNIVERSITY LIBRARY, Evanston, Illinois

Library Assistant and Interlibrary Loan Specialist, 2000-2020

Used online electronic resources and library research databases, and actively supported complex research tasks for faculty members and patrons, including these noted scholars: Henry Binford, Nick Davis, Harris Feinsod, Doris Garraway, Richard Kieckhefer, Christopher Lane, Barbara Newman, Susie Phillips, and Jesse Rosenberg. Supported patrons in research work by promoting and training users on library resources and tools, such as circulation and interlibrary loan policies, using ILLiad, Ex Libris Alma, and custom software.

Conducted testing and developed recommendations to help improve library website, resulting in more navigable and searchable site. Served on circulation services committee that evaluated proposed productivity measures and prioritized changes. Worked on exhibits committee proposing topics to create displays to promote important collection. Arranged displays and took minutes during meetings. Introduced Leopold and Loeb exhibit, which received press attention and involved subsequent lawsuit.

Kept up-to-date knowledge of Ex Libris Alma and ILLiad systems and protocols for safe and secure management of interlibrary loans of books, media, and other items, including ephemera, distributed from interlibrary loan, multimedia center, and circulation. Supervised student workers at circulation desk. Volunteered weekly at information commons desk answering directional, informational, and occasional reference questions, and offering general patron assistance.

Cultivated profitable relationships with library patrons and outside libraries.

Raised and maintained department’s high level of success in obtaining items.

Supported department’s exponential improvement in reputation for expertise and efficiency.

Won Outstanding Team Award in 2016.

ENCYLOPAEDIA BRITANNICA, Chicago, Illinois, Library Assistant, 1997-2000

Trained new coworkers on manual check-in process. Maintained institutional magazine and journal subscription renewals. Prepared purchase orders and placed check requests to make sure standing orders remained up-to- date. Entered obituary data into biographical database to update information on notable figures listed in encyclopedia. Received, shelved, and routed books and periodicals.

Expedited shelving, routing, and check-in process, which I used to train new coworkers.

Increased and enhanced library’s communication with members of editorial staff.

THE RICHARD MICHAEL GROUP, Chicago, Illinois, Temporary Assistant, 1997

Performed a variety of receptionist duties and handled internal documents.

Answered main office multi-line telephone and took messages.

Redirected calls to appropriate recipients.

Coordinated light FAX and filing responsibilities.

THE URBAN GARDENER, Chicago, Illinois, Book Buyer/Sales Associate, 1995-1997

Ran the book department and customer service of a small home and garden store.

Purchased books for the store inventory and placed special orders upon request.

Designed point-of-service displays and coordinated the store’s book department.

Opened and shut down the facility doors, lights, and alarm systems.

MULTIMEDIA PRODUCT DEVELOPMENT, INC., Chicago, Illinois, Assistant, 1995

Assisted Jane Jordan Browne, Literary Agent.

Read manuscripts for potential salability.

Wrote sales pitch letters to publishing house editors.

Handled written correspondence and client follow-up.

WATERSTONE’S BOOKSELLERS, Chicago, Illinois, Sales Associate, 1992-1995

Recommended and sold books to customers.

Purchased and shelved books for rotating sections of store.

Special-ordered books for customers.

Nicknamed “Customer Service Queen.”

ASPIDISTRA BOOKSTORE, Chicago, Illinois, Sales Associate, 1990-1992.

STUART BRENT BOOKS, Chicago, Illinois, Sales Associate, 1989-1990.

GAMS CHICAGO, Chicago, Illinois, Receptionist, 1987-1989.

EDUCATION

DOMINICAN UNIVERSITY, River Forest, Illinois, Master of Library and Information Science, 2007

HOBART AND WILLIAM SMITH COLLEGES, Geneva, New York, B.A., Art History, 1987

PROFESSIONAL DEVELOPMENT

Radcliffe Publishing Course, Radcliffe College at Harvard University, 1992

Basic Manuscript Editing, Graham School of General Studies, University of Chicago, 1991

COMPUTER SKILLS

OCLC, WorldCat, FirstSearch, Ex Libris Alma, ILLiad, Odyssey, Microsoft Office, UBorrow, Adobe Acrobat, Article Exchange

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