Marlena DeVault

**** ****** *** #**

Long Beach CA, 90805

Phone 562-***-****

ado1ii@r.postjobfree.com

OBJECTIVE

Objective: Seeking a challenging position in a Company that offers growth and opportunity. A Company that will Allow me to utilize my skills and experience.

EXPERIENCE

20 Years Data Entry. 15 years Ten Key Experience

Proficiency in Microsoft Office Programs (Word, Excel, Outlook and QuickBooks, Adobe, Cashier

17 years Customer Service / Call Center Experience

Excellent Organizational, Communication, Writing Skills

Ability to coordinate and delegate workloads when appropriate

Very flexible and willing to adapt to the changing work environment

EMPLOYMENT HISTORY

Shea Post Corporation February 2021-April 2021

● Working from home, Receiving and Shipping Customers Package items

● Documenting in Company Database of Customer Orders

● Taking pictures of all items and of any damaged items so Company will inform customer

● Errands to pick up orders and Receive shipping labels from Kinco, Fedex, and USPS via request per order

● Put labels on Items and Send to Customer via mail and confirmation tracking

Proud Bird Restaurant Corporation May 2018/April 2019

● Customer Service, Hostess, Cashier, and Food Handling Experience

● Food Handlers Card Validation

● Docent (Tour Guide from the Planes to the History of the Restaurant)

● Walk around the facility to check on customers and the quality of the food to the services

● Gave Tours about WWI and WWll history on Pilots and etc

Nationwide Default Solutions 06/2016-07/2016

Call Center Rep/ Telemarketer

● Taking inbound and outbound calls with customers who are behind on their mortgage

● Assisting Clientele with the Obama programs to save their home with the 2% interest rate

● Handling Excel Spreadsheets for Security purposes

● Microsoft Word, Excel, Outlook, other related systems ENERTECH 06/29/2015-09/15/2015

Document Scanner

● Scanning and renaming drawings and documenting in Adobe system

● Formatting and abbreviation for documenting in Adobe

● Outlook and Excel spreadsheet

● Photocopying Drawings Through a Computer and

Observing that every part of the drawing is shown for engineers

NATIONWIDE DEFAULT SOLUTIONS 12/14-4/15

CALL CENTER REP/COUNSELOR

• Inbound and outbound calls, taking applications of a customer mortgage

• Information, giving them assistance with their mortgage, advised the

• About the products that will help them save their home,

• Plenty of Excel, Microsoft Word, Phones, Taking over 200 Calls a day

• Customer Service, Typing, Emailing, and Transferring the Calls to Sales rep

Office Team, El Segundo CA 11/13-04/14

Call Center Rep/ Dialer

Call Center Rep, taking over 200 calls a day, scripted read rebuttals

Sold printing supplies for different corporations, used a database to dial calls

Customer Service, inbound and outbound calls, dealing with flagged accounts,

Notated accounts and reviewed past due accounts

Manpower, Long Beach CA

Auto Excel Operator 11/12-12/12

Greeted Clientele and visitors, customer service, excel, outlook, and data entry

Set up for new and old accounts and processing orders via emailing the customer

Responsible for running day to day urgent orders that needs to be a rush order

Run order through sqomo system and a system call bravo

Make sure that all addresses on the order are correct and confirmation of the addresses

LifeTouch, Torrance CA

School Photographer 06/12-10/12

Photographed elementary, middle and high school students

Worked with the two different cameras (LD5 and X1)

Travel to different schools to take ID Photos and

Also take staff ID photos in a timely manner

Customer service, recording photos to management

Photographed K-12TH

Manpower, Long Beach CA

Auto Excel Operator 11/11-12/11

Greeted Clientele and visitors, customer service, excel, outlook, and data entry

Set up for new and old accounts and processing orders via emailing the customer

Responsible for running day to day urgent orders that needs to be a rush order

Run order through sqomo system and a system call bravo

Make sure that all addresses on the order are correct and confirmation of the addresses

Anthology Fabrics, Santa Fe Springs 10/10-1/11

Office Assistant

Greeted Clientele and visitors, customer service, excel, outlook, and data entry

Processing new and old accounts, faxing, copying, scanning documents, assisting customers with their orders

Via emailing service representatives to their routes or any other essential information

Education:

LONG BEACH CITY COLLEGE, LONG BEACH CA

Billing and Coding Training

CPR And First Aid Training

REFERENCES FURNISHED UPON REQUEST

EDUCATION

Long Beach City College

15 years Theater Arts Dance Major (Ballet, Jazz, Modern, salsa, Hip Hop, African Dance Etc.

Certified CPR and First Aid

English Minor

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