Resources Manager Maintenance Specialist

Tammy Salyers

***********@*****.*** ***** W. Cheryl Dr.

623-***-**** Waddell, AZ 85355

PROFESSIONAL EXPERIENCE

Rev Transcriptions 2021 – present

Provide transcription services as a 1099 contractor. Vanguard / Randstad contract position 2021

(Investment management company)

Account Maintenance Specialist, Phoenix, AZ: Responsible for receiving inbound client calls requesting assistance with account maintenance. Re-route calls to proper department if client’s need is beyond the account maintenance realm. Properly document client’s account as necessary based upon the interaction details. Ensure metrics are achieved for average handling time and client satisfaction. Mateo Enterprises 2015 – present

(Privately held investment company)

Director/Owner, Phoenix, AZ: Managing family trust investments primarily in the food and beverage industry. Current franchise ownership stakes in Kona Ice, Tropical Smoothie Café, Firehouse Subs, and Nothing Bundt Cakes.

Delaware North Companies 2012 - 2015

(Privately held, 2+billion in revenues, 55K+ employees worldwide.) Vice President of Human Resources – Parks & Resorts, Buffalo, NY: Responsible for all human resources needs across Parks & Resorts business line locations in US as well as Australia and Singapore (approx 5,000 employees in 25 locations). Provide human resources guidance to President, COO, and senior executive team as well as align human resources strategies to support the overall goals of the business line. Participate in the development of and representation of needs of properties and subsidiary in the development of Human Resources policy, programs, process and procedures. Act as primary liaison between subsidiary strategic and operational needs and corporate human resource department. Work in coordination with various shared services human resource functions (employee/labor relations, talent acquisition and development, compensation and benefits, HR systems and services) to ensure programs and tools are effectively in place to meet property needs and that properties are using appropriate HR programs. Facilitate the assessment of talent in subsidiary including identifying strengths, gaps, development and succession plans. Provide coaching and facilitation as required to management team. Provide leadership of change management activities in support of key initiatives that are implemented company-wide. Provide HR leadership and support business development including mergers & acquisitions and new unit openings. Work with property level human resource teams to ensure all policies, procedures and processes are in place to facilitate compliance with company initiatives as well as all legislative and regulatory requirements. Provide leadership, direction and development to property level human resources teams. Amazon.com 2007 – 2012

(Fortune 100 company with 10K+ employees worldwide.) Human Resources Manager, North Charleston, SC (2009 – 2012): Support morale and performance of 350 employees in 3 states. Drive all employment areas including workforce planning, talent acquisition, development, staff relations, and compensation. As business partner to Kindle Content organization and 3 senior leadership teams, provide expert guidance on talent assessment, staff coaching, and change management. Drive annual and midyear Organizational Leadership Review (OLR) performance review process and consult business leaders on alignment of individual effort with broad corporate goals. Led up to 4 direct reports.

• Cut salary costs nearly $80K in first year by restructuring sales team into a function-based format that enabled company to reduce number of exempt positions.

• In first 2 months, prevented replacement of newly transferred California HR Manager by absorbing support, improving efficiency, and focusing on team development. Tamara Salyers PAGE 2

Human Resources Manager, Kennewick, WA (2008 – 2009): Advanced to revitalize HR for a customer service team of 300 fulltime and 300 seasonal employees. Led full array of functions including organization design, recruiting, training, benefits, and change management. Served as business partner to site leaders on leadership assessment, talent optimization, change management, and broader corporate strategy. Coordinated annual and midyear OLR process for performance reviews. Coached staff in both one-on-one and group sessions. Led up to 12 direct reports.

• Achieved seasonal goals on time and under budget both years while repeatedly raising target to account for staffing shortfalls at other sites.

• Raised employees’ reported confidence in HR by 18 points by creating various feedback channels and more proactively training department staff.

• Facilitated Kindle launch by establishing new job category and compensation structure for designated customer service staff.

Human Resources Manager, Huntington, WV (2007 – 2008): Recruited to support all phases of employee lifecycle for a service team of 200 fulltime and 100 seasonal staff members. Led full array of functions including organization design, recruiting, training, benefits, and change management. Served as business partner to site leaders on leadership assessment, talent optimization, change management, and broader corporate strategy. Coordinated annual and midyear OLR process for performance reviews. Coached staff in both one-on-one and group sessions. Led up to 6 direct reports.

• Drew high praise from VP of HR Operations for creative recruiting strategies that generated 45% of applicant traffic and led operation to meet all seasonal staffing goals.

• Located mismanagement of a local college-affiliated grant, enabling recovery of $15K training costs.

• Helped position companywide gains in employee safety by co-creating process for location of and response to workplace violence threats.

• Reinforced talent development upon selection by senior leaders to review and approve all manager- level promotions for company’s customer service division. American College of Radiology, Reston, VA 2005 – 2007

[Nonprofit professional membership agency with 300 employees.] Human Resources Director: Recruited to revamp department while leading 4 direct reports. Generated solutions to enhance sourcing, training, employee relations, payroll, and performance review.

• Elevated HR administration and organization by driving integration of new HRIS (Ceridian). Interacted closely with senior executives while overseeing all phases of process from initial research to end user training.

• Reduced average staff placement time 23 days by streamlining talent acquisition processes.

• Strengthened recruiting effectiveness by creating and acting on surveys that led managers to rate quality of hires, and new employees to rate onboarding process. Target, Phoenix, AZ 2002 – 2005

Human Resources Manager: Recruited to lead 2 direct reports in coordination of all workforce planning, recruiting, training, scheduling, payroll, and relations for a 200-employee location.

• Reached all seasonal hiring goals on time and under budget for 3 consecutive years.

• Eliminated 63% of unemployment compensation liability by optimizing manager training and HR documentation.

Tamara Salyers PAGE 3

• Benefited community, staff morale, and public image by launching highly successful and popular volunteer partnership with a local elementary school. CB Richard Ellis, Phoenix, AZ 2000 – 2002

Human Resources & Training Manager: Recruited to advance launch of new contact service center as top HR professional (and third hire overall). Coordinated full array of functions including organization design, talent sourcing, compensation, and staff development. Led 2 direct reports.

• Played key role in successful launch by meeting all hiring goals on time and under budget. Placed 75 employees within first 6 months, and eventually grew headcount to 125.

• Built successful new HR policies and training programs from the ground up while quickly adapting to unfamiliar industry.

Roadway Express, Phoenix, AZ 1996 – 2000

Human Resources Manager: Recruited to newly established role driving all recruitment, development, and safety for locations in 3 states.

• Strengthened compliance by revamping job applicant documentation, resulting in 100% approval on all subsequent DOL audits.

• Created employee training spreadsheet that improved DOT compliance and was adopted as standard by all districts in western region.

EDUCATION & CERTIFICATION

Master of Business Administration, Western International University, Phoenix, AZ Bachelor of Business Administration, St. Mary of the Woods College, St. Mary of the Woods, IN

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