Aviwe Booi

IT Support Technician Technical Support

Contact

Address

Walmer, Port Elizabeth, Eastern Cape, 6065

Phone

071*******

E-mail

ado1eo@r.postjobfree.com

Skills

Troubleshooting Technical Issues

Methodical and disciplined approach

Patience and perseverance

Strong technical ability

Technical & Organizational skills

Time Management

Education

National Diploma in IT (Support Services)

Nelson Mandela University

Certificates obtained:

• CISCO Certificate: System IT Essentials {PC hardware and Software}

• CISCO Certificate: CCNA 1 Introduction to Networks

• CCNA 2: Routing and Switching Essentials, CCNA 3 Routing and Switching: Scaling Networks

• The Fundamentals of Digital Marketing

References:

Nick Govender- EOH Smart Advisory

Tel: 062*******

Wayne Bosman VWSA Team Leader

082*******

Jacques Erasmus- TradeLink

Experienced and knowledgeable information technology professional with at least 3 years’ experience in handling networking concerns, implementing new software, installing new hardware, and addressing user concerns. Also has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Looking to grow IT experience within an organization, bringing attention to detail and a dedication to technical improvement.

Work History

2021-02- Current

2019-04 -2021-01

Field Support Technician

Trade-Link

Responsibilities:

Asset Management

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

PC (POS) configuration

Installing and maintaining hardware and computer peripherals.

Advising on software or hardware upgrades.

Project management

Backup\Data recovery

Printer installation & configuration

Jira (Call logging)

Traveling to the client’s location or connecting via a remote link.

Dealer Systems Consultant (Dealer IT Helpdesk)

VWSA Uitenhage, Eastern Cape

Responsibilities:

• Answering onsite and offsite user calls;

• Provide Technical Support for Systems Applications;

• Identifying patterns and trends in data sets;

• Complete On-Site Diagnostics and Service Calls;

• Server and software updates;

• Technical and user support

• Administer installation issues and resolve any complex issues; General troubleshooting and desktop setup & support;

• Delivered troubleshooting solutions to departments;

• Proficient in Office 365 and Windows 10;

• Advanced level in Active Directory;

• Manage on and offsite data backup sites;

• Server infrastructure management and support;

• RouterOS

• Prioritise and manage many open cases at one time

• Rapidly establish a good working relationship with customers and other professionals, such as software developers

• Test and evaluate new technology

2018-06 - 2018-12

IT Support Technician

EOH Smart Advisory

Responsibilities:

• Allocation and Maintenance of IT Equipment

• Anti-virus checks and management

• Commissioning

• Network maintenance; Diagnose Hardware and Software Issues; Document and Maintain IT Inventory;

• Planning and implementing Networks

• SQL

• Follow diagrams and written instructions to repair a fault or set up a system; Operation systems: CBS, FTP Client;

• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity;

Driver’s license: Code 10 (C1)

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Contact this candidate