Documentation Manager Claims Processor

Location:

Baton Rouge, LA

Posted:

October 14, 2021

Contact this candidate

Resume:

Elaine Pounds Thomas

***** ******* ***** ***** *****, LA 70807 225-***-**** ado1e7@r.postjobfree.com

Public Assistance Grants Administrator

Ms. Thomas is an emergency management professional with over thirteen years of relevant experience in disaster preparedness, response and recovery within Region 6. She, also is, very well informed on the Stafford Act and Title 44 Code of Federal Regulations as it relates to eligible disaster recovery activities and the implementation of recovery programs. Ms. Thomas has also acquired a wealth of knowledge through participating in FEMA’s Independent Study program and has applied that knowledge to the projects that she has worked. Ms. Thomas is skilled at educating government officials on the scope of the programs offered by the State and Federal Government and how those programs can assist local municipalities as well as the residents, that are affected by disasters. She is proficient at performing Benefit Cost Analyses and enjoys assisting her clients. She is a proven, leader, and has also trained colleagues on acceptable grant administration processes and would be an asset to your team.

Relevant Project/Work Experience

East Baton Rouge Parish School System Baton Rouge, La. 01/2014 Present

Substitute Teacher—East Baton Rouge Parish Schools

•Assisted with the implementation and processing of EBR Parish School System Teacher Substitution.

•Collection of time sensitive student data to complete entry in information system.

•Responsible for maintaining student confidentiality.

•Follow the design lesson plan left by teachers.

Catholic Charities Baton Rouge, La. 04/13—12/13

Disaster Case Manager Client Claim Processing

•Assisted with the implementation and processing of BP Oil Spill Claims via Deepwater Horizon Project.

•Collection of time sensitive information to enter into a database.

•Developed client relationships and assisted with strategic problem solving.

•Responsible for maintaining applicant confidentiality.

Frankly Legal, Inc Hammond, LA 05/12—03/13

Data Entry Claims Processor – BP Claims Processing Center

•Assisted with the implementation and processing of BP Oil Spill Claims via Deepwater Horizon Project.

•Collection of time sensitive information to enter into a database.

•Developed client relationships and assisted with strategic problem solving.

•Responsible for maintaining applicant confidentiality.

Quadel Consulting Inc New Orleans, LA 04/11--11/11

Analyst 3 CDBG-- Small Rental Property Program

•Assisted with the implementation and processing of the Community Development Block Grant—Small Rental Property Program.

• Developed homeowner relationships for strategic problem solving.

•Attended and participated in Community Outreach Events for the hands-on-homeowner assistance.

•Responsible for ensuring applicant confidentiality and securing customer sensitive information.

Shaw Group Inc Baton Rouge, LA 10/09 – 08/10

Mitigation Analyst OCD-DRU/Hazard Mitigation Grant Program

•Assisted with the implementation and processing of the Office of Community Development—Disaster Recovery Units/Hazard Mitigation Grant Program for applicants who selected Road Option #1.

•Completed the thorough documentation of the Louisiana Road Home Elevation Incentive for Elevation of approved applicants.

•Hazard Mitigation Group Program inclusive of Benefits Cost Analysis

•Attended and participated in Community Outreach Events for the hands-on-homeowner assistance.

•Responsible for ensuring applicant confidentiality and securing customer sensitive information.

Quadel Consulting Inc Baton Rouge, LA 11/08 – 04/09

Housing Advisor Specialist – Louisiana Road Home Program

•Assisted with the implementation and processing of the Housing and Urban Development Community Block Grants.

•Completed the thorough documentation of the Louisiana Road Home applications for grant approval.

•Developed homeowner relationships for strategic problem solving.

•Attended and participated in Community Outreach Events for the hands-on-homeowner assistance.

GOHSEP Baton Rouge, LA 12/06 – 03/08

Grant Administrator – Public Assistance Program

•Assisted with development and administration of the Public Assistance Grants for the local municipalities.

•Supervised and trained a team of Grant Administrators in processing of high dollar grantees.

•Demonstrated knowledge of federal regulation policies and guidance within FEMA Public Assistance Program

•Leader with strong written and verbal communications, emotional intelligence, critical thinking skills and strong integrity and ethics.

•Demonstrated success managing complex cross-functional teams to complete challenging project deliverables.

•Ensuring all laws, rules, policies, procedures and regulatory requirements are enforced.

•Reviewing construction contracts for compliance with state, federal, and local laws, regulation. Serving as the direct interface with all high-level officials and other client partners.

•Trained applicant to understand the relevance of submitting Quarterly Reports in an orderly and timely manner.

FLUORS Government Group Gonzales, LA 03/06 – 11/06

Data and Documentation Manager

•Responsible for analyzing and submitting batch jobs as well as performing resolutions for disaster areas.

•Oversee the mass production and maintenance of documentation activities for FEMA..

•Increase department’s goal of distribution and accountability of travel trailers.

•Work directly with engineering, construction, and maintenance teams on quality assurance reviews and compliances.

FLUORS Government Group Grand Lake, LA 10/05 – 02/06

FEMA Individual Disaster Assistance Employee

•Counseled hurricane victims of federal rights and obligations in an effective and compassionate manner. Showed skill, empathy, and patience in dealings with difficult disaster victims.

•Advised staff, other federal agencies, and applicants of regulatory and compliance issues.

•Resolved conflicts in a benevolent, decisive, and effective manner.

•Maintained confidentiality of applicant records.

References

Frederick P. Duplantis,

Policy Developer and Technical Advisor

Louisiana Road Home Program

Baton Rouge, LA 70816

985-***-****

Mr. Don Foulcard,

Human Resource Manager

Louisiana Road Home Program