Tywanda Newsome

*** ******** **** ****

Columbia, SC 29203

803-***-****

Summary

Degreed professional experienced in insurance enrollment, administrative support, research correspondence, polished verbal and written communication skills. Processed over 900 coverage changes for the month of August. Collaborates with PEBA accounting department and verify premium payments.

Education

Barton College, Wilson, North Carolina

Bachelor of Science, Mass Communication

Employment Experience

SC Public Employee Benefit Authority:

Benefits Assistant

6/2017 – current

Process insurance enrollment and requested changes for active, retirees, COBRA and survivor subscribers. Ensure accurate insurance coverage through the review of submitted documents and application of rules and regulations. Maintain awareness and alert management of issues concerning carrier updates or system updates. Investigate subscriber files and contact third party administrators in the resolution of enrollment problems. Assist employer Benefits Administrators with enrollment and eligibility issues and rejections. Participate in various process improvement efforts as assigned.

SC Public Employee Benefit Authority: Front Desk Receptionist

9/2016 –6/2017

Answer phone, greet members and visitors, assign badges to all members and visitors, ensure members meet with retirement or insurance counselor, maintains visitor log, notates member profile, date stamp forms, photocopy, write receipts for payments, log payments for service and insurance checks, email correspondence and secure badges and keys.

University of South Carolina: Administrative Assistant– Floater

6/2016 – 8/2016

Financial Aid & Scholarships

Completed Alternative Certification Requests by utilizing data provided in Banner for private loans, notated Banner with updated information for private loans.

University of South Carolina: Secretary – Floater Floater

4/2016 – 5/2016

School of Law

Answered phone, took messages for the Dean, managed Dean’s calendar, scanned documents and assisted Law students with employment forms, maintained Excel spreadsheet of employed Law students

University of South Carolina: Administrative Assistant – Floater

3/2016 – 4/2016

Payroll Department

Answered phone, alphabetized and filed employment verification forms and I-9 tax forms, scanned direct deposit forms, verified employment and organized journal entries

University of South Carolina

Center for Child and Family Studies

Administrative Training Assistant

6/2015 – 2/2016

Answered phone, maintained files, created and updated training database, created travel authorizations, submitted travel reimbursement request, prepared training materials, reserved state car, organized data on excel spreadsheet, mailed certificates, sent evaluations, survey links and lodging information, submitted supply requests, prepared training room and sent weekly and monthly reports

University of South Carolina: Administrative Specialist ll

3/2015 – 5/2015

Controller’s Office

Greeted guests, answered phone, sorted and stamped incoming mail, completed check write, mail, inputted data in IMS program, scanned documents, delivered checks to Bursar’s office, mailed FedEx packages, and filed documents

University of South Carolina: Administrative Specialist ll Floater

1/2015 – 2/2015

Purchasing Department

Greeted guests, answered telephone, received and sorted mail, stamped documents, filed and scheduled purchase card training

Richland School District Two:

Guest Teacher

11/2014 – 1/2015

Taught lesson plans, engaged students in learning experience, collaborated with teachers, maintained order and structure of classroom, utilized and implemented various teaching strategies, followed set procedures and policies of the school system and used positive reinforcement to correct the behavior of students

Virginia Beach Public Schools

Office Associate ll

10/2013 -10/2014

Answered phone, greeted parents and students, inputted information into synergy, typed letters, daily updated OSS/ISS database, prepared activation, corrective action, and long - term suspension packages, maintained master excel log, updated master email list, filed, faxed and scanned documents, receipted for uniforms and evening courses, secured cash box, corresponded with evening school students, verified lunch status

Virginia Beach Public Schools

Guest Teacher

12/2009 – 10/2013

Taught lesson plans, engaged students in learning experience, collaborated with other teachers, maintained order and structure of classroom, utilized and implemented various teaching strategies, worked with students with academic, behavioral and emotional disabilities, skillfully motivated students to complete daily lessons plans and assisted students in learning process

Priority Staffing

Administrative Assistant

8/2008 – 12/2009

Answered phone, greeted and assisted clients, provided temporary badges, sorted mail, created flyers and updated excel spreadsheet

Verizon

Billing and Retention Representative

10/2006 – 4/2008

Coleman and Associates (contractor) Accepted inbound calls, informed customers of various high-speed internet packages and rates, provided adjustments to accounts, changed billing method, updated customer accounts, explained service features, connected and disconnected high speed internet service Barton College

Secretary

1/2003 – 4/2003

Greeted guests, prepared typed documents, sorted mail, performed filing, assigned work-study student lockers, supplied minutes for all staff meetings, furnished and scheduled work for work-study students, provided museum tours, opened and closed museum

Licensed Cosmetologist

1/1992 –1/2003

References are available upon request

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