Rosanne Fenstermaker

**** * ******** **

Unit **

Las Vegas NV. 89104

702-***-****

ado17m@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To obtain a position that allows me to utilize my previous Administrative Assistant, Data Entry, Office organizational or Customer Service skills at home.

PSI Exam Services LLC

3210 E Tropicana Ave

Las Vegas NV 89122

913-***-****

Feb 2008 – Dec 2020

Started out as Customer Service answering phones, setting up registrations to take a state licensing exam and scheduling the caller for that exam. Also assisted the Date Entry Dept in processing mailed in applications and payments. Transferred to the Mailroom where I received and processed incoming mail documenting them on a spreadsheet and delivering to the Processing Department, I also was responsible for sending/receiving documents and or equipment to other locations and persons via Fed Ex, UPS and USPS.

ICT GROUP

Sept 2004 thru Aug 2007

610-***-****

I was a Quality Assurance Representative for a call center that handles calls for The Partnership for Prescription Services & Pfizer Helpful Answers. This is a company that was retained by the pharmaceutical companies to help people get affordable medications and services. My duties were to monitor the CSR’s calls to be sure they are upholding the policy and procedures put in place to assist the caller. I also coach them on how to utilize these procedures and a display a willingness to help in any way so that we can give assistance to all who may need our help.

EDUCATION

NACC Computer Literacy 2mos Nesquehoning Pa.

Bethlehem Catholic High Business course 4 yrs Bethlehem Pa.

Holy Infancy Grade School 8yrs Bethlehem, Pa