SHIRLEY BRYANT

***B County Line RD Unadilla, GA *1091 478-***-**** Email: ado173@r.postjobfree.com

OBJECTIVE

Accomplished administrative professional desires a position applying extensive experience as Financial Counselor, personnel actions, preparing correspondence, establishing new accounts and delivering of extraordinary customer service.

CAREER PROFILE

Twenty-Nine years of career progressive experience in human services and administrative assistance for implementing many programs for the State of Georgia.

Possess technical expertise in all facets of planning, budgeting, training, and executing daily operations for newly established programs.

Flawlessly prepared and processed administrative actions for numerous customers on a continuous basis.

Excellent multi-tasking abilities to handle a myriad of administrative actions with outstanding results.

Adept at using Microsoft office.

Types over 40 words per minute.

Processed numerous transactions containing personal and sensitive information daily.

PROFESSIONAL EXPERIENCE

Financial Assistant, Bolingreen Health and Rehab, Macon Ga. 02/2021 – Present

Communicates with new patients to identify and understand financial, social and medical histories and needs prior to admission.

Collects and process all financial assistance request to ease the admission of new patients.

Evaluates the current financial situation of patients through the verification of patient insurance benefits and process Medicaid applications and serves as the Point of Contact for confirming patients benefit coverage.

Ensures timely and accurate posting of cash and remits to patient accounts.

Accepts and process monthly payments from residents as well as post cash journal receipts and remote deposits.

Family Independence Case Manager III, Macon County DFAS 07/2004 – 11/2019

Commended for executing daily operations of maintaining high volume caseloads with minimal mistakes.

Processed various cases resulting in the distribution of hundreds of dollars of needed assistance daily.

Trained and assisted newly hired Case Managers in department policies, procedures.

Prepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents from information obtained from the staff, files, and other sources.

SNAP, Macon County DFCS 07/1993 – 6/2004

Received recognition for best customer service in Department.

Prevented cases of fraud by carefully following required ID policies.

Assisted customers with request for balance details and other inquiries.

Collected and Processed cash payments from clients.

TANF, Macon County DFCS 07/1991 – 06/1993

Selected over several other Case Managers to serve as Temporary Needy Assistance for Needy Families Case Manager.

Processed numerous needy assistance cases on a short notice, displaying the ability to work in a changing and stressful environment.

Work with and advised many customers in opening and closing accounts.

EDUCATION

Bachelor of Science Degree in Psychology, Valdosta State University, Valdosta Ga.

High School Diploma, Dooly County High School, Vienna, Ga.

CERTIFICATION

Certification in Adult Medicaid Management.

Certification in Family Medicaid Processing.

Certification in Processing Medicaid applications and continuing ongoing eligibility.

Certification in Processing SNAP Applications and ongoing eligibility.

SHIRLEY BRYANT

470B County Line RD Unadilla, GA 31091 478-***-**** Email: ado173@r.postjobfree.com

REFERENCES

Name: Mrs. Katina Stacey-Mitchell

Title: Operations Project NCO

Address: 3806 Gloucester DR

Telephone: 804-***-****

Email:ado173@r.postjobfree.com

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