Property Manager Customer Service

Sonya Smith *** Bandera Ave Benbrook, Texas ***** Cell: 817-***-**** Email: *************@*****.***

OBJECTIVE: To achieve optimal levels of personal performance and accomplishment and to obtain a challenging position with the potential of growth and allowing me to use my expertise in providing support for the Corporate office management, and team personal. Bookkeeping, Customer Service, Resident Retention, as well as Marketing.

QUALIFICATIONS: Work well without supervision Ability to prioritize and remain focused on the essence of an issue Excellent with customer service Skilled at learning new concepts quickly while working well under pressure.

EXPERIENCE:

2-2018 -Present Kettler Management /Pegasus 324 units Fort Worth, Texas Property Manager Responsibilities Included: Overseeing 8 employees on site, as well as helping sister community. Hiring, Bookkeeping, Marketing Plans, Training, Bills, Owner’s Reporting, and Budgets,

12/2016-2/2018 Legend Asset Management Over 1600 units Arlington, Texas Regional Supervisor Responsibilities Included: Overseeing 8 communities in Arlington, Azle, Denton, Highland Village, San Antonio, and Austin, Texas. Hiring, Bookkeeping, Marketing Plans, Training, Bills, Owner’s Meetings, and Owner’s Reporting, Budgets, Overseeing Rehabs, Managing Inbound/Outbound Calling for Corporate, Working with Staff on each property daily

3/2014-2/2016 QuadCo Management Solutions Over 2300 units Fort Worth, Texas Area Manager Responsibilities Included: Overseeing 13 communities in Fort Worth, Texas. Hiring, Bookkeeping, Marketing Plans, Inspections REAC & TDHCA, Training, Bills, Owner’s Meetings with Fort Worth Housing Authority, Maintenance Ordering, Code Inspections, Filing, Managing Inbound/Outbound Calling for Corporate, Working with Staff on each property daily

11/2010-7/2013 NuRock Property Management Over 1200 units Fort Worth, Texas Assistant Regional Responsibilities Included: Overseeing 10 communities in Fort Worth, and Austin Texas. Hiring, Bookkeeping, Marketing Plans, Inspections, Training, Bills, Maintenance Ordering, Code Inspections, Filing, Managing Inbound/Outbound Calling for Corporate, Working with Staff on each property daily.

4/2008-10/2010 TBC The Burkett Company Houston, Texas Bookkeeping Manager Responsibilities Included: Collections, Weekly and Monthly Reports, Marketing, In/Out Procedures, Payroll, Trained new hires, Oversaw 4 Employees plus contractors daily

02/2006-03/2008 Myan Management 265 units Fort Worth, Texas Property Manager Responsibilities Included: Rent Collection, Leasing, Daily, Weekly and Monthly Reports, Eviction Filing, Renewals, Marketing, Invoicing, Move In/Out Procedures and Payroll

8/1996-11/2004 Aspen Square Management 200 units Fort Worth, Texas Property Manager Responsibilities Included: Rent Collection, Assisting in Leasing, Weekly and Monthly Reports, Eviction Filing, Renewals, Marketing, Invoicing, Move In/Out Procedures and Payroll.

EDUCATION: May 1988 Kingwood High School Diploma Kingwood, Texas August 88-90 Blinn College Brenham, Texas

SOFTWARE/SYSTEM SKILLS: Some Tax Credit, Typing 60 wpm, Rent Roll, AMSI, One-Site, and Yardi AWARDS : Tarrant County Apartment Association-Nomination Best Property of the Year 2001 Tarrant County Apartment Association-Property Team of the Year 2002 COS Specialist 2012

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