DALISA SMITH-SHABAZZ

PROFILE

CONTACT

PHONE:

443-***-****

EMAIL:

ado0ot@r.postjobfree.com

EDUCATION

Anne Arundel Community College

****-****/****-****

Wichita Southeast High School

2003-2007

WORK EXPERIENCE

Keller Mortgage- Processor

Dublin, Ohio

Oct. 2020–Oct. 2021

-Processing Appraisals, requesting titles, informing clients about additional documentation needed.

- reviewing tax transcripts, Requesting Homeowner’s insurance, navigating numerous data systems, worked closely with senior loan officer.

Mary Kraft- Customer Service Rep.

June 2020–Oct. 2020

Hunt Valley, MD

-Educate customer on promotions to enhance sales.

-provide primary customer support to internal and external customers in fast paced environment.

- evaluate account and service histories to identify trends, using data to mitigate future issues.

- answered constant call flow.

Jai Nail Spa- Nail Technician

Glen Burnie, MD

Jan. 2020–March 2020

-Collaborated with team manicurists for efficient.

- high-quality service, clean and sanitation of all tools and equipment.

- implemented deals for specialty services, fast-paced environment.

Level One Personnel Inc- Customer Service Rep.

Columbia, MD

02/2017-08/2017

-Educate customer on promotions to enhance sales.

-provide primary customer support to internal and external customers in fast paced environment.

- evaluate account and service histories to identify trends, using data to mitigate future issues.

- answered constant call flow.

Lowe’s- Cashier

Glen Burnie, MD

10/2016-02/2017

-Review and resolving differences between accounting information and cash drawers.

-Processing items sold within facility.

-Processing payments.

-Restocking and arranging merchandise to drive product sales.

Athena Consulting- Customer Service Rep.

Gaithersburg. MD

11/2014-06/2016

-Tracking customer interaction details.

-Inbound phones call high volume.

-Maintaining customer satisfaction with forward-thinking strategies.

-Primary customer support to internal and external fast-paced environment.

Sam’s Club- Cashier

Severna, MD

10/2012-11/2014

-Review and resolving differences between accounting information and cash drawers.

-Processing items sold within facility.

-Processing payments.

-Restocking and arranging merchandise to drive product sales.

Convergys- Customer Service Rep.

Wichita, KS

June/2007- May/2008

-Tracking customer interaction details for AARP Medicare Complete.

-Inbound phones call high volume.

-Maintaining customer satisfaction with forward-thinking strategies.

-Primary customer support to internal and external fast-paced environment.

SKILLS

Contact this candidate