DAMIAN ACOSTA

**** ***** ****** *** ** ● Queens, NY 11435 ● 347-***-**** ● ado0mm@r.postjobfree.com

CUSTOMER SERVICE ASSOCIATE

PROFILE

Extensive experience in high volume retail sales and administration. Excellent communication,

interpersonal and customer service skills. Bilingual in English and Spanish. Certificate in food

protection.

PROFESSIONAL EXPERIENCE

Retail Associate New York,

NY

RADIO SHACK Feb 2011 –

Feb 2012

• Greeted customers and ascertained what each customer wants or needs.

• Opened and closed cash registers, performing tasks such as counting money, separating charge

slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

• Computed sales prices, totaled purchases and received and processed cash or credit payment.

Driver Helper Maspeth,

Queens

UPS Nov. 2009 –

Feb. 2010

• Obey traffic laws, and follow established traffic and transportation procedures.

• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and

brakes in order to ensure that vehicles are in proper working condition.

• Report any mechanical problems encountered with vehicles.

• Present bills and receipts, and collect payments for goods delivered or loaded.

Customer Service Associate Queens, NY

BIG KMART June 2008-Jan.

2009

• Conferred with customers by telephone or in person in order to provide information about products

and services, to take orders or cancel accounts, or to obtain details of complaints.

• Kept records of customer interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, and adjusting bills.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

Co-Manager June 2002-

Sept. 2008

RITE AID PHARMACY Queens, NY

• Resolved customer complaints regarding sales and service

• Determined price schedules and discount rates

• Directed, coordinated, and reviewed activities in sales and service accounting and record keeping,

and in receiving and shipping operations

• Assigned employees to specific duties.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts,

or in performing services for customers.

Education UPON R

HILLCREST HIGH SCHOOL June1989

Diploma Queens, NY

REFERENCES AVAILABLE EQUEST

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