Customer Representative Correctional Officer
Resume:
KEVIN J. LOPEZ
Brooklyn, NY *****
ado0ml@r.postjobfree.com
EMPLOYMENT EXPERIENCE
Federal Bureau of Prisons - Senior Officer Specialist, Brooklyn, NY-1997 – 2020 (Retired) Duties:
Correctional Officer: Secured 2,500 inmates in wide range of custody from community to maximum detention level.
Training officer: 50 recruits trained yearly in Ethics, CPR, and Correctional Fundamentals
Advanced Disturbance Control Team: Riot and protest control
Acting Lieutenant: Supervision of Prison Operations, supervised 40 officers per shift, security and safety check of personnel, and internal audit of warehouses.
Senior Officer Specialist: Conducted Investigations, Suicide Prevention, Crisis prevention and intervention, Self Defense and Advanced Disturbance Control (Riot and protest control)
Tool Room Officer: assistant locksmith managed inventory of tools provided to inmates for daily duties.
US Airways - Customer Representative, Queens, NY - 1996 – 1997 Duties:
Interacted with customers in a courteous, efficient, friendly, and professional manner.
Working knowledge of Sabre. Worked in a fast pace environment.
Ticket Sales and modifications. Interpreted government rules and requirements for travel. Aided distressed passengers. Organizational skills to perform multiple tasks within a limited time-period.
AWARDS
Rookie of the Year Award 1997
Special Act Award 2000
Meritorious Promotion Award 2004
Distinguished Service Medal Award 2012
EDUCATION
LaGuardia Community College; Long Island City, NY - 1995 US Marines; Camp LeJune, North Carolina 1989-91 Good Conduct Medal Recipient Federal Law Enforcement Academy; Georgia 1997
SKILLS/CERTIFICATION/COURSES
Diversity Awareness; Foreign Language: Spanish; CPR
Introduction to the Incident Command System for Federal Workers
Inmate Discipline Certification
Female Offenders cross Development Course
Knowledge of Domestic and foreign affairs (Terrorism) EMPLOYMENT EXPERIENCE
Federal Bureau of Prisons - Senior Officer Specialist, Brooklyn, NY-1997 – 2020 (Retired)
Duties:
Correctional Officer: Secured 2,500 inmates in wide range of custody from community to maximum detention level.
Training officer: 50 recruits trained yearly in Ethics, CPR, and Correctional Fundamentals
Advanced Disturbance Control Team: Riot and protest control
Acting Lieutenant: Supervision of Prison Operations, supervised 40 officers per shift, security and safety check of personnel, and internal audit of warehouses.
Senior Officer Specialist: Conducted Investigations, Suicide Prevention, Crisis prevention and intervention, Self Defense and Advanced Disturbance Control (Riot and protest control)
Tool Room Officer: assistant locksmith managed inventory of tools provided to inmates for daily duties.
US Airways - Customer Representative, Queens, NY - 1995 – 1997 Duties:
Interacted with customers in a courteous, efficient, friendly, and professional manner.
Working knowledge of Sabre. Worked in a fast pace environment.
Ticket Sales and modifications. Interpreted government rules and requirements for travel. Aided distressed passengers. Organizational skills to perform multiple tasks within a limited time-period.
AWARDS
Rookie of the Year Award 1997
Special Act Award 2000
Meritorious Promotion Award 2004
Distinguished Service Medal Award 2012
EDUCATION
LaGuardia Community College; Long Island City, NY - 1995 US Marines; Camp LeJune, North Carolina 1989-91 Good Conduct Medal Recipient Federal Law Enforcement Academy; Georgia 1997
SKILLS/CERTIFICATION/COURSES
Diversity Awareness; Foreign Language: Spanish; CPR
Introduction to the Incident Command System for Federal Workers
Inmate Discipline Certification
Female Offenders cross Development Course
Knowledge of Domestic and foreign affairs (Terrorism)
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