Network Administrator Active Directory

Rashaan Edwards

718-***-**** ado0la@r.postjobfree.com www.linkedin.com/in/rashaanedwards

PROFESSIONAL SUMMARY

Professional Systems Administrator with four years of experience in the Network/System Administrator field. Proven customer service and networking skills, building trustful partnerships with thousands of clients, and delivering customer satisfaction. Inspired to join the military from family history being in the service.

QUALIFICATIONS

Four years of IT experience, including multiplatform hardware environment (PC, Linux, Server, Hyper V).

Proficient in installing and administering multiple operating systems, including Windows and Mac Operating System.

Four years of experience with IP networking (subnetting, VLANS, routing) and backup systems.

Proficient with standard software applications, including Microsoft 365 Productivity Apps, Mac Office, and standard protocols like SSH, FTP, etc., and experienced with command-line tools.

Self-motivated, team player, and able to immediately contribute to a fast-paced, deadline-intensive environment with the ability to learn quickly in a highly technical environment.

Reputation for having excellent organizational, time management, project management, and customer service skills based on four years’ time at helpdesk.

Four Years of experience as a Share Point Administrator.

ADDITIONAL TECHNICAL ACCOMPLISHMENTS

MCCES Network Administrator

PROFESSIONAL EXPERIENCE

United States Marine Corps – Quantico, VA, May 2018 – 2019

Network/System Administrator

Supported Quantico-based U.S. Marine Corps civilian and military personnel with a variety of IT services for over 1500+ regular and VIP (General Officers and Senior Executive Staff) users.

Assisted in upgrading and hardening DoD systems to comply with Information Assurance STIGs (Security Technical Implementation Guides) and NIST (Nation Institute of Standards) guidelines to improve risk mitigation.

Researched, configured, and resolved various software, hardware, and network issues, closing all customer trouble tickets within required SLA (Service-Level Agreement) times.

Documented technical information through BMC Remedy while correlating events and incidents to track widespread issues and update end-users on issue resolutions.

Assisted with building and tearing down temporary network infrastructure for offsite functions allowing connectivity for communications in a tactical environment.

In-depth knowledge and experience with Active Directory, including creating OUs, Security Groups, Distribution Groups, Rights Management System, and Federated Services.

Processed 4000+ SAAR (System Authorization Access Request), giving permanent and temporary personnel accounts.

Taught classes to over 4000+ Marines on SAAR Forms and proper etiquette on U.S. Marine Corps Wi-Fi.

Enabled E-Learning and remote work via Adobe Connect and Pulse Secure for The Basic School's trainees and permanent personnel during COVID to ensure daily operations continued.

EDUCATION AND TRAINING

MCCES Network Administrator Course, Twenty-nine Palms California 2016

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