Administrative Assistant Airtel

MEHARAJ FATHIMA KHAN

Bangalore, Karnataka, India – 560076.

+91-974******* ************@*****.*** linkedin.com/in/meharajfathima

• A positive, proactive and highly organized professional with successful background in Insurance claims management and administration.

• Possesses excellent communication and interpersonal skills; ability to develop and maintain mutually beneficial internal and external relationships.

• Good administrative and organizational skills with ability to implement and facilitate fast paced work.

• Good knowledge of operating office facilities.

• Enjoys being part of productive team and thrives in high pressure and challenging work environments.

• Ability to work in multicultural environment with cooperation and mutual respect. Customer Manager (Claims Handler) 20 May 2015 – Present Accenture Services Limited (Client: RSA Insurance UK Ltd) Bangalore, India

• Reporting FNOL, create claim, validate, analyze subrogate, and recover.

• Recovering outstanding debt on the claims.

• Negotiating, managing reporting and working on End to end Claims process.

• Analyze the client’s current and future requirements and offer then that would best suit their needs.

• Provide personalized service while being a Trusted Advisor with respect to insurance.

• Critical decision-making dealing with fraudulent claims, recognizing, analyzing and declining.

• Co-ordinating with third-party Insurance companies with regards to swift closure of outstanding claims.

• Provide Quote and turn it in to policy.

• Managing SLA and meeting targets within given time.

• Providing update to policy holders and their Solicitors.

• Excellent telephonic etiquette.

• Excellent interpersonal skills and able to build rapport with clients. Complicated Complaints Handler 6 Jan 2014 – 19 May 2015 Mphasis (India) Pvt Ltd Bangalore, India

• Handling complaints of Broadband and Telephone line for Airtel.

• Co-ordinating with customers, engineers and Technicians.

• Convincing customers to co-operate while the rectification is delayed.

• Managing SLA and making work happen within the SLA. Claims Handler 19 Apr 2012 – 6 Dec 2013

WNS Global Services (Client: Aviva Insurance UK Ltd) Bangalore, India

• Handling Motor insurance at-fault claims.

• Creating files, checking for fraud, Liability and providing indemnity.

• Reviewing medical records, valuing injuries and compensating claims.

• Negotiating with evidence and settling claims.

• Actions appropriate checks on fraud and repudiate claims.

• Providing updates to Insurance Brokers and Underwriters.

• Periodic checked on any compensation provided to the claimant by the Department of Work and Pensions (UK). PROFILE SUMMARY

WORK EXPERIENCE

School Administrator 1 Oct 2010 – 31 Mar 2012

Holy Angels School Chikmagalur, India

• Assist and conduct interviews for recruiting candidates for teaching.

• Functional areas like finance, HR and administration.

• Prepare fee structure for students.

• Handle computation of salary, benefits and holiday entitlements for employees based on part time and full time.

• Preparation of payroll on monthly basis for school staff.

• Periodic checks on employees and students’ safety, benefits, welfare and health.

• Introducing new methods of teaching.

• Preparing and reporting students’ performance to the management.

• Good written & oral communication Skills

• Strong interpersonal and influential people skills

• Good time management skills and discipline

• Ability to work under pressure

• Ability to work independently as well as in a team

• Articulate and Presentable

• Sound work ethic

• Extremely organized with a high level of attention to details

• Ability to take ownership of issues and to work alone with little or no supervision

• Flexible and adaptable—willing to work as per the company's requirement

• Friendly, honest, trustworthy, and respectful

• Fast learner and reliable

• Good knowledge of Microsoft Word and Excel.

• CII certified (Chartered Insurance Institute - FIT, London).

• Certified in basic Brazilian and Portuguese languages, with a score of 89%.

• Interacting with people

• Travelling

• Internet surfing, reading and watching movies

• Learning new languages

Bachelor of Arts Apr 2001

Kuvempu University Shimoga, India

PERSONAL SKILLS

PROFESSIONAL DEVELOPMENT

HOBBIES AND INTERESTS

EDUCATION

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