RAJAN K

ado04w@r.postjobfree.com **/*,Kavith St, UR Nagar

+919********* Padi, Chennai-600 050

CAREER OBJECTIVE:

Looking for a challenging and significant career in a large and complex computing environment which can offer wide range of responsibilities and career growth where my hard work and innovations are highly appreciated to work towards the organizational goals.

HIGHLIGHTS

Cisco routers and switches

TCP/IP protocols

Windows and Mac systems

Creative problem solving

Team work

LAN and WAN

Wireless networking

Mobile devices

Project management

Strong planning skills

ACADEMIC QUALIFICATION:

M.A in Economics D G Vaishnav College,Chennai 600 106, 1995-1997. B.A in Economics D G Vaishnav College,Chennai 600 106, 1992-1995. Diploma in Computer Application,Chennai 1997–1998. Work Details

Company : Bharat IT Services (Deputed in Indian Coast Guard-Ministry of Defense) Designation : IT Support Manager

Duration : March2020 to Till now

Company : MGM Group of Companies

Designation : Sr.Manager IT

Duration : May 2001 to Jan 2020

Company : Veejay Infotech (Deputed in Britannia Industries) Designation : System Engineer

Duration : October 1999–March 2001

To maintain online control through IT for 70+ branches in India through ERP Billing software package. The infra structure in 70+ branches are, 350 computers & 60 printers and controlling the smooth running of systems by administering 2 windows 2008 server and VPN Firewall, G-suit mailing support for branches.

Firewall Management: Content filtering and application policy in HO, server publishing by NATing, VPN connectivity for remote users. Site to site VPN. LAN/WAN: Management of LAN & WAN used through Switches and Routers in main office and all other branches Gadgets configuration and Troubleshooting. NETWORKING: Installing and networking for entire office and branches using Switches and Wi-Fi Routers.

Sonicwall VPN creation for networking of all branches and online support also. CCTV: DVR/NVR installation, configuration and maintaining the backup. Server: Maintaining and update the latest patch and updates in servers creating domain policy, ERP, Antivirus, HR Payroll and monitoring. Server OS Hardening, patches update Mails: G-suit main management- create users, quota management, outlook configuration, mail box synchronization and mobile configuration.

Asset Management: Desktop, Laptop, Printer, Scanners and asset management. Manual asset list taking from all the branch office.

Support: Remote support to all branch office 24/7

Desktop/Laptop: Escalation call for troubleshooting of desktop, laptop and other IT related hardware’s.

Team Handled:

Manage a team of 15 System support executive and ensure that all key metrics of performance as per the Client.

Manage team performance and responsible for the overall development of the team

Manage and strengthen Client Relationship

Handle escalated branch calls and guide/assist the executive to take calls in premium queue and use of appropriate service tools

Professional Experience

Build, Setup, Administer & Decommissioning Windows server 2003,2008R2 & 2012R2.

Preparing Pre-Validation and Post-Validation for new build Request.

Implementing and maintaining a domain environment through Active directory.

Administration of File Shares & Permission for group in AD.

Handling on IIS, FTP.

Implementing and configuring for Failover Custer on Windows 2012R2 Quorum and Witness disk file share.

Expertise in remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory..

Creating and Managing Data store as per request.

McAfee Epo updating, Adding and maintaining user account in McAfee console on encryption and maintain for Compliance activity.

Handling on GLPI Ticketing tool.

Install wide range of network equipment.

Keep network infrastructure up-to-date and secured.

Identify and recommend needed and optimal infrastructure improvements.

Troubleshoot various network issues; affect solutions, and collaborate with staff and outside vendors to resolve complex problems.

Analyses software, hardware, and network systems for various transmission systems.

Configured and installed routers, switches, and wireless controllers.

Evaluated complex computer systems to assess vulnerability and risk.

Worked with outside vendors and teams to develop voice and data wiring infrastructure.

Maintained all network documentation for hardware, configuration, and licensing. Experience includes

Checking on smooth functioning of IT feedback’s on all branches and Corporate office

Suggesting and helping all HODs in formatting their feedback formats which includes Sales, Materials etc

Attending to On spot rectification of all computers as and when minor breakdowns takes place for any departments

Training on handling of computers and software packages

Getting quotations for new additions in IT department or any software package or Hardware Purchase and deciding based on cost implication and needs.

Advising management on appropriate AMCs and other contracts.

Involve myself with CMIT in HO, for modification for better packages or Upgradation of Systems

Personal Details

Date of Birth : April 25, 1975

Gender : Male

Marital Status : Married

Linguistic Skills : English, Tamil

Declaration

I hereby declared the above given information is true to the best of my knowledge and belief. Date: Yours Truly,

Place: Chennai

(Rajan. K)

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