Warehouse, Operations Manager
Resume:
Cordelle Letang
Clementon, NJ. 08021
*******@***.***
Professional Summary
Energetic warehouse manager with 13+ years of customer service experience in
Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Skills
Strong team leader that leads by example.
Solid interpersonal skills and team orientation.
Proficient in Microsoft Office.
Exceptional telephone etiquette
Ability to multitask in a fast-paced work environment
Home workstation PC with Windows 10.2004
Effective problem solver
Quality assurance and control
Customer focused (CRM/SAP)
Outbound/inbound calling
Excellent time management skills
1+ years of call center experience
Excellent verbal and written communication skills
Reliable High Speed 1GB internet connection
Work History
Warehouse Operations Manager
Raymour & Flanigan – Deptford, NJ. 2017-2020
Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets
Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM
Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
Achieved 97% average customer satisfaction rating, surpassing team goal by 12%
Managed company operations, including staff hiring, training, development, scheduling and supervision.
Pro Sales Specialist 2013-2017
Lowes Companies Inc. – Lawnside, NJ.
Initiated twenty-three key partnerships which resulted in 54% revenue growth.
Sought opportunities to increase sales in ProSales, EPP, and Credit.
Assisted various business groups with document organization and dissemination during acquisitions.
Designed, developed and tested embedded software applications for use in contractor/homeowner sales promotions.
General Sales Manager 2007-2011
Brandywine Patio
West Chester, Pa
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Monitored department performance data to identify and avoid potential risks.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Planned, administered, and controlled budgets for contracts, equipment, and supplies.
Education
Washington Township High School
Sewell, NJ. Graduated June 1990
CORE II for college bound students
Temple University
Philadelphia, PA 1991-1995
Arts & Computer Sciences
Computer Sciences with a concentration in business analytics.
Dale Carnegie University
Thorofare, NJ 2003
Tools of Engagement in Business and Industry
(Class #03D08)– Graduated May 2003
Strayer University 2011-2012 Continuing Education-Management
Virtual Classrooms
References Available Upon Request
Contact this candidate