PATRICK C. IKEH

**** *********** ***, **, #***

Washington DC, 20008.

682-***-****

adnzzs@r.postjobfree.com

Objective: To work as a sales/customer service executive, in an intense customer flow environment, for loyalty and patronage, due to established mutual trust and faith in product knowledge and high powered customer service, to ensure premium customer satisfaction.

Major Accomplishments:

Served as an assistant Sales Manager, in the Home appliances department, assisting in staff management and development, generating and following up product sales leads/previous sales corrections, product receiving, inventories,shipping,handling and deliveries. Product replacement plans, servicing, and as a customer service specialist, for product retail companies, in making huge profits and reducing over heads at circuit city, sears, the great indoors,

Personal: Contacted previous customers, to confirm receipt of delivered merchandise, to determine the level of product functionality and customer satisfaction, with a view to making sales corrections, where needed, thereby encouraging repeat buying. Trained extensively in sales/customer relations in my university education and numerous sales seminars, by some of the best staff management training organizations in the nation.

Experience: The Great Indoors and Sears. Gaithersburg, MD

Lead Sales Consultant 2/ 2002 to 04/2017

Generating and executing sales/leads, of high tech Home appliances, product receiving, periodic inventories, shipping and handling. Assisted in staff scheduling and trainings, conducted weekly sales meetings, to increase efficiency and improve staff sales performance. Directed and coordinated product replacement sales meetings, focusing on manufacturers warranties versus performance guaranties on available Home appliance products.

Circuit City, Inc. Wheaton, MD

Assistant Sales Manager / 4/1996 to 2/ 2002

Customer Specialist

Monitored and managed product receiving/delivery, installation and service. Assisted in regular product inventories and pre-sale repairs. Served in staff coaching, scheduling and sales audit.

Generated and assisted in proper product selling, in home appliance servicing, even after deliveries, to ensure constant customer satisfaction.

Vance International, Inc. Silver Spring, MD

Retail Security Supervisor 5/1996 to 4/2001

Worked for Vance international, as a retail security supervisor, managing, coaching and training security staff, monitoring and reporting staff performances, and security conditions, around clients staff and property, to ensure safety, reduce/prevent loss of life or property. Responsible for receiving security implements and to deliver same safely to needed hands, for proper accountability.

Education: Computer Analytics, Inc. Silver Spring, MD

Certification Courses/Computer Systems/MSFT 2001

Software Applications

Attended and completed courses in computer technology, service and product repairs. Certified in Microsoft word and systems application.

University of the District Washington, DC.

Of Columbia

BS. In Economics 05/2017

Received a bachelor’s degree in economics at the universities of the district of Columbia and Strayer, focusing on international finance and trade management.

Summary: Summarily, I possess a fifteen plus year impeccable experience in product retail, product management, distribution and staff training. Received series of sales and customer service accolades over the years, for demonstrated passion in customer service, aimed at promoting customer loyalty.

References: Available upon request

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