LL LaKaisha Loyd

Euless, TX ***** 817-***-**** adnzy8@r.postjobfree.com

PROFESSIONAL

SUMMARY

Esteemed Life Insurance Agent with excellent permanent and term skills. Highly effective at juggling multiple responsibilities at once and providing friendly service. Insightful Insurance Sales Agent bringing 3 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Driven in customer service with over 30 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Reliable employee seeking a permanent position. Offering excellent communication and good judgment. SKILLS Client Interviews

Form Completion and Submission

Financial Needs Assessment

Critical Thinking

Service-Oriented

Insurance Policy Sales

Customer Engagement

Data Entry

Customer Referrals

Relationship Building

Customer Billing

Final Expense Insurance

HIPAA Compliance

Regulatory Requirements

WORK HISTORY INSURANCE AGENT 08/2018 to CURRENT

AIL/Jubrey Agency Fort Worth, TX

Set up policies and completed all documentation.

Calculated quotes and educated potential clients on insurance options. Maintained high standards of customer service by building relationships with clients.

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Trained new employees

Clearly explained knowledge of company insurance products and services to advise customers on appropriate choices.

PHLEBOTOMIST II 03/2008 to 06/2018

Quest Diagnostic Laboratories Arlington, TX

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Stocked phlebotomy cart or carrier with appropriate supplies. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Data entry for all individual patints

And performed all necessary opening and closing of facility PHLEBOTOMIST II 02/2007 to 03/2008

All Medical Personnel Arlington, TX

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Stocked phlebotomy cart or carrier with appropriate supplies. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Also traveled to the locations that I was needed at on short notice. PHLEBOTOMIST/ DONOR CENTER LEAD 01/2004 to 07/2005 Carter Bloodcare Arlington, TX

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Stocked phlebotomy cart or carrier with appropriate supplies. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Set up machines.

Open and close facility.

Document all paperwork and set up specimens for pick up. SECOND ASSISTANT STORE MANAGER 08/1998 to 08/2003

Grand Video Superstore Mt. Morris, MI

Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.

Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.

Trained store associates on operating practices and procedures. Assumed certain management responsibilities in absence of store manager.

Maintained in-store presence to provide excellent customer service. Assisted store manager team scheduling, training, cash register deposits and receipts.

CUSTOMER SERVICE REPRESENTATIVE 12/1996 to 07/1997 Priscilla's Lingerie Flint, MI

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Kept front check out area clean and organized for efficient service. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Responded to customer needs through competent customer service and prompt problem-solving.

Processed payments and returns with accuracy and efficiency. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

CUSTOMER SERVICE REPRESENTATIVE 11/1992 to 09/1996 Radio Shack Electronics Flint, MI

Kept front check out area clean and organized for efficient service. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Responded to customer needs through competent customer service and prompt problem-solving.

Processed payments and returns with accuracy and efficiency. Answered customer telephone calls promptly to avoid on-hold wait times. Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Answered customer questions about product availability and shipment times.

Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem. EDUCATION GED 06/1998

Mott Adult H.S., Flint, MI

I ENJOY MUSIC,

COMMUNICATION,

READING, HONESTY,

I just try to be an open person. I enjoy all of these things because I feel they add value to ones life. Music is calming and artistic. It allows all of the other attributes to become one.

POSITIVE PEOPLE

AND WEALTH

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