Operations Manager Area
Resume:
JuanA. RodriguezJr.
**** **** ***. *******, **. *8504
***********@*****.***
ABOUT ME
A dedicated manager with years of experience in training and development of others. Company growth oriented. People Oriented. Seeking a position with a company where I can demonstrate such skills in efforts to aid with company and self growth. EDUCATION
Klein High School, Spring TX.
General Course Study
Management Courses and training.
Servsafe certifications including proctor and trainer WORK EXPERIENCE
11/20/2020 to Present
Driver / Operator
UBER
Deliver excellent service to customers by providing transportation services in a safe, clean, professional manner. Ensured that customers were picked up and dropped off in a timely fashion. Provided services to customers of all types. Maintain a 5 star rating with customers and UBER company. Ensure safety measures are met with Covid 19 safety protocols. 7/7/2015 to 7/13/2020
Operations Manager
Lincare Holdings. McAllen TX.
Responsible for all operations of unit. Aided in the growth of the company by providing service which went above and beyond expectations of patients, referrals and customers. Duties included but not limited to, training and developing of staff members. Inventory control. Product ordering. Ensuring That staff members followed company policies and procedures. FDA protocol for storing, handling and delivery of prescribed oxygen and respiratory medications. Ensured continued referral orders by working with sales representatives. Aided with company merger 2018 which resulted in growth of customers and referral sources. Aided with training of new facility and staff development. Retained staff for period of employment by ensuring to lead by example and fair treatment of all staff members. Reduced cost by implementing new methods of delivery with drivers and minimizing delivery routes. Aided in reduction of expenses by implementing expedient order processing. Reduced overtime by ensuring steady monitoring of staff production during scheduled time. 1/3/2006 to 5/3/2015
Area Manager. General Manager. Manager Trainer
IHOP Restaurant. Edinburg, TX
Responsible for operation of the unit including training and development of new managers. Duties included but not limited to. Customer service. Product ordering. Inventory. Hiring and training of staff members. Payroll. Daily deposits and cash management. Staff and customer retention through excellent training skills. Ensured that every customer received service and quality of food which went above and beyond expectations. Received awards from IHOP Corporate for sales growth achievements. Received award from franchisee for overall most growth out of 6unitsin2013 over 14% growth while maintaining operating cost for food and labor below 45 %. Increased sales in a four year period from900,000.00annually, 2011 to 1.7 million annually in 2014. Received IHOP 202 trainer certification through IHOP Corporate, Glendale, CA. As a Servsafeinstructor and proctor trained many staff members and managers of all franchisee owned units for Servsafe certifications. Passed all inspections from IHOP Corporate and local health departments all above 90% consistently. Maintained A status with IHOP Corporate. Ensured that all units maintained growth by managing, training, developing and supporting managers in 6 units which I supervised for franchisee, 2006 to 2010. Maintained growth of units by closely monitoring and aiding in units where needed. SKILLS
• Able to work in fast paced situations and created a new customer base by providing excellent service. Able to train new staff members. Able to maintain staff tenure and retention.
• 100% Bilingual, fluent, spanish
• Restaurant Management
• Respiratory DME Management
• Direct Sales
• Account Management
• Guest Services
References available upon request
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