Service Representative Quality Assurance

Chadricka Harris

Fort Lauderdale, FL *****

**********@*****.***

954-***-****

Hard working accustomed to fast paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Dependable warehouse professional with excellent time management operation and teamwork abilities.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

The Wellness Center - Fort Lauderdale, FL

July 2020 to August 2020

Set up and activate customers accounts to maintain QA satisfaction levels. Upheld privacy and security requirements. Educate customers on special pricing opportunities and company offerings. Assisted customers needs and up sales products with services to maximize sales. Maintaining calm friendly demeanor.

Picker/Packer Warehouse

ShipMonk - Fort Lauderdale, FL

July 2019 to March 2020

Assembled cartons, crates and containers. Mentored new employees on daily warehouse procedures and related questions for quick job acclimation .Conducted cycle counts of products corrections to warehouse inventory system . Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards . Keyed in data for packages into computer system using handheld scanners averaging number packages per shift .

Education

High school diploma in General Studies

Dillard University - Fort Lauderdale, FL

April 2018 to June 2018

Skills

• Merchandising (1 year)

• Order Fulfillment (1 year)

• Quality Assurance (1 year)

• Warehouse Distribution Experience (1 year)

• Assembly (1 year)

• Packaging (1 year)

• Logistics (1 year)

• Order Picking (1 year)

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