Computer Operator Telecaller

RESUME

Abhishek Kumar Singh

Mobile:-+91-989*******

************@*****.***

Career Obejective

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully & realize my potential. Willing to work as a key player in challenging and creative environment.

Academic Qualification

Graduation B.A. (P) passed from Delhi University.

10+2 passed from JIEC Ranchi.

10th passed from BSEB Patna.

Professional Qualification

Diploma in Computing from Bhartiya Vidya Bhawan New Delhi.

Knowledge of Skills

MS Office, MS Word, MS Excel, MS PowerPoint.

Internet.

Experience: Total- 10 Years.

Creative Channel Advtg. & Marketing Pvt. Ltd Feb-2016-till the date

At Lajpat Nagar-24 New Delhi.

Presently Working as a Manager in Teleshopping Process.

Teleone Consumer Product Pvt. Ltd. July-2010 – Oct-2015

Team Leader to Manager

Inbound & Outbound Sales Process.

Handling 7 Team Leader & 2 Sr.Team Leaders.

Auditing the call on daily basis

Giving Feedback to Telecaller, Team Leader & Sr. Team Leader.

Giving Training to new Telecaller

Taking final Mock Calls to Certified

Achieved the Target which was given by Company.

Taking care of Media.

Vega Corporate Services Pvt. Ltd. Sept-2008 – Feb-2010

Team Leader

An associate of Metlife India Insurance Pvt. Ltd. (Retention Department)

Handling 12 Telecaller

Auditing the call on daily basis.

Taking Escalation call when required.

Making MIS for the Company.

Making Productivity of Telecaller.

Aegis BPO Service Ltd. June2007 – July2008

Customer Care Executive

Inbound Call Center for UP West & UK Area

Issues solving related to Recharge, VAS & GPRS related.

M/S Viva Marketing April-2006 – May-2007

COMPUTER OPERATOR

An associate of Hutch (Retention Department)

Handling 14 FRO for Delhi & NCR.

Allocating the Data.

Making MIS for the Company & Hutch Office.

Handling the Customer after the Retain.

Achievements:

Successfully accomplished set targets and received recognition for the same.

PERSONAL PROFILE

Date of Birth 18-12-1984

Father’s Name Sri V.S. Singh

Gender Male

Marital Status Married

Language Known Hindi & English & Bhojpuri

Nationality Indian

Address House No-357/B

MANDAWALI

DELHI-110092

Place:-

Date: - (Abhishek)

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