STEPHANIE ARAGO DIAZ

Sitio Sulukan, Brgy. Anastacia, Tiaong, Quezon

Mobile: +639-***-****

E-mail: adnzh4@r.postjobfree.com

A motivated, adaptable and responsible person with more than 4 years of customer service experience who is seeking for a job which will utilize the skills that I was able to develop through past experiences.

Personal Data

Date of Birth: 06 December 1992

Place of Birth: Tiaong, Quezon

Age: 28 years old

Marital Status: Single

Nationality: Filipino

EDUCATIONAL BACKGROUND

TERTIARY: Canossa College

Bachelor in Science in Nursing (Undergraduate)

SECONDARY: St. John Parochial School (S.Y. 2004 - 2008)

ELEMENTARY: Kiddie Corner School (S.Y. 1998 – 2004)

EMPLOYMENT HISTORY

Concentrix Philippines ( Customer Service Representative)

December 2019 - Present

●Troubleshooting technical issues.

●Speaking to customers to quickly get to the root of their problem through chat and email.

●Following up with clients to ensure the problem is resolved.

●Answering inquiries about Google products.

Sitel Philippines ( Customer Service Representative)

January 2017 - September 2018

●Filing disputes when unauthorized transactions were made on cardholder’s account.

●Ensuring customer queries are answered to their satisfaction.

●Promoting certain financial products and services.

●Handling customer complaints and handing them over to a supervisor.

Hinduja Global Solutions ( Clinical Intake Specialists)

September 2014 - March 2016

●Granting pre- authorizations for medical treatment, if covered.

●Advising members of outstanding co- payments.

●Advising members with the details of network providers and hospitals

Skills

●Excellent Communication Skills

●Excellent Typing Skills

●Motivated in a target- driven environment

●High Level of Computer Skills (including Word, Excel and Powerpoint)

I hereby certify that the above statements are true and correct to the best of my knowledge and belief.

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