Service Representative Customer

Jalean Elliott

Experience:

Intoxalock

Account and Tech Specialist May 2017 – Present

Take incoming calls from customers and accounts

Navigate and toggle between multiple systems

Handle escalated calls from customers

Reviewing and/or correcting account details including refunds.

Arise

Customer Service Representative July 2013 to April 2017

Reviewed customer-complaint correspondence noted any suggestions and assigned complaints to customer complaint clerks.

Was instrumental in training new hires

Trained employees and assisted them, as needed, in interviewing applicants for water, gas, electric, telephone, and cable television system services, completing contract forms for services specified, determining charges and collecting deposits, selling new or additional services, troubleshooting, resolving complaints concerning billing or services.

Periodically accompanied employees on a visit to a customers' residence in order to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit.

Handled complex service orders and hostile customers.

Monitored service calls to observe employee's demeanor, technical accuracy and conformity to company policies.

Checked accounting ledger and order postings for errors.

Trained several staff member in sales, customer complaints.

Recommended corrective action to address customer complaints.

Supervised and managed a team for customer service firm.

Compiled statistics on work volume, customer service requests and complaints, using computer data input by employees.

Supervised employees, scheduled work hours, resolved conflicts, and determined salaries.

Updated work procedures and prepared work schedules.

Successfully managed a team.

Solicited employee recommendations on process improvements.

Structured and maintained customer orders and complaints.

McDonald’s

Shift Manager June 2013 to July 2016

Executed daily operations of taking care of customer complaints.

Distributed money to team members and managed deposits.

Checked and did stocked inventory.

Cleaned and maintained the store.

Maintenance on all equipment.

Participated in all company procedures and new policies.

Education:

Des Moines Area Community College

Associates Degree in Oceanography 2015

Theodore Roosevelt High School

High School Diploma 2012

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