Membership Manager Retention

SARAH KRISTA L. RONQUILLO

Address: Brgy. Calingatan, Mataasnakahoy, Batangas, Philippines

MOBILE #: +639*********

EMAIL ADDRESS: *********.*****@*****.***

SKILLS:

-Proficient in English and Filipino Language, Basic Arabic

-Ability to handle activities and projects

-Ability to work under pressure

-Able to work independently on projects and to collaborate as a strong team member

-Teachable, optimistic, hardworking and strives to meet job objectives and expectations PERSONAL DATA:

NAME: Sarah Krista L. Ronquillo

BIRTHDATE: December 26, 1991

BIRTH PLACE: Lipa City, Batangas

AGE: 28

HEIGHT: 5’2’’

WEIGTH: 50 kgs

CIVIL STATUS: Single

CITIZENSHIP: Filipino

EDUCATIONAL ATTAINMENT:

COLLEGE:

University of Santo Tomas

España, Manila

Bachelor of Science in Nutrition and Dietetics

2008-2012

SECONDARY:

De La Salle Lipa

1962 J.P. Laurel National Highway, Lipa City, Batangas 2004-2008

WORK EXPERIENCES:

Fitness First Middle East (September 2015 – February 2021)

• Membership Sales and Retention Manager (January 2020 to February 2021)

• Develop goals and action plans with Club General Manager for membership development and retention.

• Manage the membership database, oversee the customer service process to ensure members are satisfied, and update the information for current members as well as prospective member

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Take overall responsibility for attracting, recruiting, developing, retaining and engaging successful Membership Consultants in line with the Fitness First brand identity and strategy

• Provide leadership, development and guidance to a team of Membership Consultants, conducting regular one on one training and development sessions.

• Compile, analyze and interpret sales and membership data and use relevant findings to continually improve sales performance

• Drive new member integration experience by prescribing relevant club products and services and monitoring new member visits

• Coach and drive Membership Consultants to deliver outstanding customer service to club members and potential members, always role modelling the right values and behaviors in accordance with Fitness First Standards

• Creates business relationships outside of the club and set up corporate accounts for the company.

• Senior Membership Consultant (January 2018 to December 2019) Assisting in managing a motivated team of membership consultants whose daily tasks include prospecting, touring, closing and getting referrals for future sales. Representing the gym in a positive and professional manner. Helping the Membership Manager in driving the team to achieve goals and targets as set out by the Head of Operations and Club Managers.

• Membership Sales Consultant (September 2015 to December 2017) Provides quality presentations and tours to prospective members and their families Maintains and enforces the highest level of customer service at all times while complying with company policy and procedures

Displays a positive attitude toward all members, guests, and staff Commits to long hours when necessary to reach goals Completes a minimum of 40 calls per day

Ability to transfer to different clubs

ACHIEVEMENTS:

Rookie of the Month (UAE) January 2016

3rd place Sales award (MIDDLE EAST) June 2016

9th place Sales award (UAE) March 2017

10th place Sales award (UAE) May 2017

1st place Sales award (UAE) August 2017

3rd place Sales award (UAE) October 2017

7th place Sales award (UAE) November 2017

6th place Sales award (UAE) December 2017

100 Hitter (UAE)- January 2019

150 Hitter Hall of Fame Award September 2019

1st place Sales Award (UAE) December 2019

FF CHAMPS- May 2019

FF CHAMPS- May 2020

Employee of the month January 2021

Training:

• RISE Training: Sales

May 2019

• Global Certification Award: Sales to Bronze Certified December 11, 2015

• Trained Diabetes Educator

January 2016

Qualification:

Passed the Nutrition and Dietetics Licensure Examination held by the Philippine’s Professional Regulation Commission in July 2012

CHARACTER REFERENCE:

Sonia Nunes

Fitness First Middle East

Club General Manager

Contact No. +971*********

Arlene Sano

Fitness First Middle East, Membership Manager

Contact No. +971*********

Regie Cabral

Fitness First Middle East, Membership Manager

Contact No. +971*********

Contact this candidate