Ophalena Britton

**** ***** **. ********, ** ****0 – 513****-**** – Email

Objective

Provide purposeful customer and associate services. I have more than 30 years’ experience aiding in problem solving and direction. I enjoy helping others achieve their desired goals whether it be by providing fanatical customer service or friendly associate aid.

Experience

Inventory Supervisor

Staples Inc, Harrison, Ohio

2016 – Current

Provide exceptional customer service through maintaining accurate inventory control within the store. Create a positive, inviting environment for customers by keeping merchandise in stock and standardized merchandising. Process inventory controls such as return to vendors/warehouse. Ensure dock operations and truck process are consistent to company standards.

Opening manager role in ensuring store is open and ready for business day. Open cash office, bookkeeping and registers for upper management team.

Customer Service

Home Depot, Harrison, Ohio

2002 – 2016

Bookkeeping, Inventory Manager, Receiving clerk, Merchandiser and Customer Service associate.

Provided 100% outstanding performance for more than 12 years.

Consultant

Data Research Ohio, Cincinnati, Ohio

1998-2001

Aided in creating online learning manuals for Proctor & Gamble SAP R/3 users. Coordinated presentations for live training.

Document, test and edit manuals and other training supplies

Office Manager Role created and maintained office personnel records, background checks, inventory of office supplies, payroll, benefit coordinator and aid to company president.

Call Center Coordinator

Viking Office Products, Cincinnati, Ohio

1989-1997

Coordinated call center of 175 employees. Responsibilities included all call center stats, created pay for performance plan and incentives, front end receptionist for more than 150 incoming phone lines. Managed all customer pickups, associate and management needs and concerns, liaison between call center, warehouse and corporate teams. Phone technician, vendor contact.

Contact this candidate