Alfia Chacon

Professional Summary

A hardworking and reliable bilingual call center customer service representative professional focused on going above and beyond to support the team and serve customers. Trained in a range of excellent administrative support, offering top-notch data entry and office management functions. Motivated to continue to learn and grow with opportunities offered.

Skills

●Verify Data

●Expert Attention to Details

●Documentation

●Process Payments

●Maintain Records

●Review Documents

Experience

Customer Service Representative /Password reset team

Charles Schwab - Remote 02/2020 to Current

●Inbound (over 100 calls a day)

●Resetting passwords/Technical Assistance

Customer Service Representative /Billing Department

Continuum Global Solutions/Cox Cable Provider- El Paso, TX 04/2019 to 12/2020

●Inbound/Outbound Calls (over 100 calls a day)

●Quickly processed new accounts, incoming payments, and posted to the correct account by phone and chat.

●Utilized company’s billing software to track changes in accounting records and add new bills.

●Maintain current accurate complaint bookkeeping records to keep organization’s finances in good order.

●Disclose inquiries with customers to address questions about rate and procedures

●Consulted with customers to understand their desires and suggest the best products to meet their needs.

Customer Service Specialist

Dish- El Paso, TX 11/2018 to 06/2019

●Processed orders and coordinated delivery schedules to meet customer needs.

●Completed more than 60 calls per day by following scripts and maintaining good call control.

●Updated accounts with customers’ current personal and purchasing information.

●Used proven techniques to increase sales and promote high-value products.

●Communicated with customers via phone, email, and chat to help navigate the company’s website to place orders online.

Administrative Assistant/ Paraprofessional SPED Dept.

Western Hills Elementary- El Paso, TX

9/2006 to 6/2019

●Worked on special projects taking the lead on important project initiatives.

●Supported front office staff by providing word processing of correspondence and reports.

●Gained valuable skills by learning how to create spreadsheets and use pivot tables.

●Proofread documents to check spelling, grammar and compliance with office policies.

Burgess High School

MacArthur Middle School

Education

El Paso Community College – Rio Grande Campus

El Paso, TX

Associate of Arts: Education

69 credit hours