SKILLS ( TECHNOLOGY /

FUNCTIONAL )

Ability to build sustainable relationships with

clients

Knowledge of reservation systems

(GDSAmadeus, Galileo) IATA rules and basic

faring

Ability to adapt quickly to fast paced

environment

Strong attention to detail and accuracy

Build trust while being reliable and dependable

LANGUAGES

English

Hindi

Marathi

REFERENCES

Available on request.

ALLWIN MININ PEREIRA

Phone: 976-***-****//996-***-****

Email: adnyqc@r.postjobfree.com

Address: Adiel,Gass, Lahan Sargodi, Near bassein catholic bank, NallaSopara (West), 401203 Mar 2012

Mar 2006

Mar 2004

May 2008 – Aug 2011

Jul 2012 – Sept 2012

Sept 2012 Present

SHORT SUMMARY / INTRODUCTION

Attaining a respectful position in a company that values performance & commitment. I would be glad to associate with a company, which provides a best atmosphere to exploit my strengths & pursue a career in a company that has a good working environment & has progressive approach. EDUCATION

Bachelor Of Commerce University of Mumbai

HSC Thomas Baptista Junior College

SSC St. Gonsalo Garcia High School

PROFESSIONAL ENHANCEMENTS

Certi cations Diploma in IATA/UFTAA Foundation & EBT Course with Distinction in March 2008.

EXPERIENCE / INTERNSHIP

Data Service Agent Connaught Network Services,

Filing fares on ATPCO and Amadeus Fare Expert.

Clearing Duplicate check

Crew booking

Trainee Leo Travels

Handling Clients queries and bookings on Front Desk Issuing Domestic GDS & LCC tickets

Provide good service to clients.

Senior Quality Executive Cleartrip Private Limited Handling International and Domestic Cancellation & refunds Worked on Galileo and Amadeus. .

Co-coordinating with supplier, Airlines and other branches Coordinating with airline for refund and waiver follow up Updating capping

Making reports of credit limit, Rosters, Analysis. Handling Escalations, Team queries

Refund Application on BSP

Solving passenger query on mails

Quality Analysis of Refund and Cancellations

Handling Quality check of company outsources

Time & Motion Analysis

Process setup activity

Company loss analysis

Sept 2018 - May 2019

Maintaining airline updates

Automation of tools

Agent utilization activity

Preparing Quality Reports

Giving Quality feedback, coaching & Refreshers to team. Knowledge of PNR creation & reissue

Conducting Team Updates

Handling Escalations

PROJECTS

Process - Transition

Myself was a part of process transition to a di erent Location (Pune) Provided oor support to a batch of 10-15people.

Side by side audits, refreshers to the team.

Solving queries of the team.

Contact this candidate