Project Manager Customer Care
Resume:
Peter Angelo Giambona
Palm Springs, CA *****
******@*******.***
Implementation Project Manager/ Customer support driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
I am seeking a challenging position where my skills can be utilized in enabling a facility to achieve its performance objectives.
Willing to relocate to: Palm Springs, CA - Indio, CA - Cathedral City, CA Authorized to work in the US for any employer
Work Experience
PTA for State of California
Canyon Springs Health and Rehabilitation - Cathedral City, CA January 2019 to Present
• Observe patients' behavior, listen to their concerns, and record their condition.
• Lead patients in therapeutic and recreational activities.
• Assist with medications and other treatments to patients, following instructions from doctors and other medical professionals.
• Help with admitting and discharging patients.
CNA - Certified Nursing Assistant
Manor Care - Riverside, CA
March 2018 to January 2019
• Observe patients' behavior, listen to their concerns, and record their condition.
• Lead patients in therapeutic and recreational activities.
• Give medications and other treatments to patients, following instructions from doctors and other medical professionals.
• Help with admitting and discharging patients.
Pro Loader
The Home Depot - Riverside, CA
June 2017 to December 2018
Loading, stocking. Forklift, warehouse, customer care-service CNA/Caregiver
Shandin Hills Behavioral Health - San Bernardino, CA February 2016 to May 2018
• Observe patients' behavior, listen to their concerns, and record their condition.
• Lead patients in therapeutic and recreational activities.
• Give medications and other treatments to patients, following instructions from doctors and other medical professionals.
• Help with admitting and discharging patients.
LVN clinicals
Kindred - Perris, CA
February 2014 to May 2014
Clinical rotation: Mission, Riverside, CA 5/12/14-8/6/14. Wireless Field Specialist/ Implementation Project Manager Sprint /Nextel
January 1994 to October 2013
Education
GED
American Career College - Ontario, CA
November 2015
LVN Graduate in LVN- CNA-PTA
American Career College - Ontario, CA
November 2013 to October 2015
Skills
• WIRELESS (10+ years)
• BILLING (10+ years)
• GENERAL BUSINESS (10+ years)
• MAJOR ACCOUNTS (10+ years)
• TEAM PLAYER (10+ years)
• Nursing (4 years)
• Behavioral Health
• Caregiving
• Vital Signs
• Customer service
• Hospice Care
• Driving
• Heavy lifting
• Hospital Experience
Certifications and Licenses
CNA
June 2019
LVN graduate-need to take NCLEX
In process
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILL HIGHLIGHTS
• Experience ensuring high standards of competent care for a variety of patients
• Excellent people skills and thrives on helping to solve problems
• Superb communication skills, verbal and written
• Highly motivated with strong work ethic
• Team player
CORE ACCOMPLISHMENTS
• Successfully retained and managed numerous companies from general business to corporate/government and major accounts.
• Successfully provided in field trainings in regards to wireless products
• successfully provided cost /savings billing reviews and introduced new services and products
• successfully employed with Sprint (legacy Nextel) for the last 20 years
• successfully completed numerous college level web training courses including Project Management 2010 and have received numerous recognition awards
• Perfect attendance and achievement awards
• Also worked at Home Depot and Amazon. Warehouse, Customer Care, Hazmat, forklift, Pro Desk.
Contact this candidate