Cargo Customer Service

TREJUR MOSLEY

**** ******** *****, ******* ****, Georgia 30349 Phone: 678-***-**** e-mail: adnyln@r.postjobfree.com Objective

To obtain a rewarding and challenging career that will allow me to utilize my skills, education and abilities to fulfill the customer and company needs, producing a mutual success that results in a long lasting professional career. Summary of Skills

Able to learn and apply quickly and effectively

Extensive customer service and project coordination background

Strong analytical, critical thinking, and problem solving skills

Proficient in Microsoft Office including Outlook, Excel, Word, PowerPoint and Access

Excellent written, oral communication and interpersonal skills Professional Experience

American Airlines

Cargo Customer Service Agent

01/2015 to Present

Atlanta, GA

Receive and process an average of 100-150 incoming call per a day

Determine methods of cargo shipments contact vendors in order to resolve problems with cargo

Prepare bills of lading, invoices, and other shipping documents

Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.

Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.

Comcast

Telesales Representative

02/2013 to 03/2015

Alpharetta, GA

Answer a high volume of customer calls

Listen attentively and respond to customer inquiries about cable internet and phone services,

Resolve challenging customer issues including billing, service inquiries and payment arrangements

Resolve any issues the customers may have about his/her service Yogis Ultimate Wings 06/2012 to 07/2013

Cashier College Park, GA

Maintained an inviting entrance area; greeting all customers in a professional and friendly manner.

Served as the first point of all customer contact on the phone or in person and take orders

Helped strategize and prepare for large orders and groups, including any special customer requests.

Assisted in maintaining a clean and safe workplace EDUCATION

Atlanta Metropolitan State College, Atlanta, Georgia Anticipated Graduation Date: December, 2017

Bachelor of Business Administration, Major: Business Administration

Contact this candidate