Group Leader Macon

SHUWANNA TUFF

Macon, GA ***** 478-***-**** ************@*****.***

Professional Summary

Goal-oriented Account Executive dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dependable Lead Sales Associate with extensive history of exceptional customer service and satisfaction demonstrated over 19 years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress.

Skills

Sales strategy

Client relationship building

Consultative sales techniques

Brand promotion

POS system knowledge

Sales forecasting

Employee training

Product promotions

Stress management

Sales pitching

Meeting sales goals

Efficient sales transactions

Lead Generation

Negotiation

Product and service sales

Work History

Sales Account Executive 10/2012 to Current

Spiritwear.com – Macon, GA

Coached Sales team into high performing and cohesive group, improving revenue by 30% in first 4 months.

Train, coach, and mentor new employees to maximizing selling proficiency. Proactively worked with low performing sales associates to improve performance, customer service, and communication skills.

Identified sales growth opportunities by networking and building relationships with potential advertisers.

Monitored sales team performance and provided constructive feedback. Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

Achieve contract performance goals and objectives for geographical assignment as established in the client agreement.

Deliver product messages to consumers and office personnel within established policies, procedures, standards, and workflows.

Develop superior product knowledge and effectively educate and engage professionals in telephonic dialogue.

Develop superior product knowledge to effectively educate and engage professionals in two-way dialogue.

Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory.

Group Leader 10/2008 to 06/2012

Georgia Baptist Children's Home – Meansville, GA

Provide physical, emotional, and spiritual care for at-risk youth. Teach residents methods of building and enhancing interpersonal relationships. Accept and work within the philosophy of the agency in meeting the needs of the family. Group Therapy Facilitator 06/2005 to 10/2008

River Edge Behavioral Health Center – Macon, GA

Conducted orientations to assess perspective clients. Facilitated team building exercises and therapeutic activities designed to enhance client functioning.

Completed quarterly reviews on client treatment plans and assessments of client functioning. Developed case management and client treatment plans. Completed daily documentation based on client treatment plans. Evaluated and create therapeutic curriculums.

Assistant Store Manager 06/2003 to 06/2005

Bombay Company, Inc – Macon, GA

Performed administrative duties.

Developed and achieved monthly goals and objectives for store and employees. Assisted in preparation of scheduling.

Customer service care via phone and in store.

Education

Bachelor of Science: Digital Communications And Multimedia 08/2020 DeVry University - Downers Grove, IL

Accomplishments

Graduate of NAPSRx Pharmacology/Pharamaceutical Sales Training Program.

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