Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every step; expert at implementing strategies for enhancing guest satisfaction, seeking assignments in Customer Care Operations with a reputed organization for career growth
Industry Preference: Front office Operations,Accounts as well as Restaurant operations.
Jan 2017 to June A’Zambezi River Lodge
•Employed direct at the Front office in the company which caters for more than 100 guests daily and still excelled on my duties.
• Employed as F&B Operations in the popular rugby sports grill
•Ensuring guests complaints are dealt with
•Attending to guests needs.
•Receiving all calls and relating them to their destination.
•Checking in guests and checking them out.
Ensuring the bookings and calls are always inline according to the requests of the guests are met.
Maintaining a high standard of service.
•Maintaining excellent customer service by stressing” the customer comes first” in all weekly employee line ups/meetings
July -December 2018 . Zambezi House( Restaurant)
Front Office Supervisor and office assistant.
•Employed as a front office supervisor.
•Responsibilities- Day to day booking of guest activities such as restaurant dining, adrenaline activities.
•Responsible for clients complaints and requests
•Daily coordinating with the restaurant for bookings and special events.
March 2019-feb 2020, Jibha Africa Safaris
•Organizing and booking any special events prior to the dates of events.
•Guest accommodation bookings, meeting dates, guests complaints, reception.
•Guest activity bookings citing every little detail.
•Booking guests pickup an drop off.
•Receiving phone calls.
•Check in guests at their respective locations, ensuring guests needs are met.
•Relating client calls.
•Completed Ordinary Level certificate in 2013.
Tourism certificate in:
•Personal hygiene, safety and sanitation
•Types and styles of service skills
•Wine and beverage services
•Room and breakfast services.
•Guest relations training
•Banking and Finance certificate.
Interests and activities, Travelling, associating, mingling with different nationalities .
Referees: Upon request.
Currently located in Dubai