Nicolette Ladoulis

El Paso, Texas • (***) *** - *897

www.linkedin.com/in/nicolette-ladoulis

QUALIFICATIONS SUMMARY

English native speaker with life and work experience in five countries. Flexible and adaptable to excel in an intercultural environment. Solid education and experience in management, business communication, public relations, teaching, technical communication, editing, information development, quality assurance, audit, compliance, training and development, project management, customer service and sales support.

Communication: Strong analytical and writing skills for knowledge management and support to information development, marketing, training and sales. Ability to plan, develop, organize, write, and edit operational procedures and manuals, and create technical documents that explain complex information in a clear and concise manner.

Project Planning and Documentation: Highly organized with a combination of technical and business expertise to guide project planning, implementation, and documentation. Success meeting and exceeding organizational goals within team-driven and self-guided roles. Experience with content management platforms and style manuals.

Key Strengths: Finely tuned analytical and synthetic writing skills with a dedication to continually improving work processes. Effectively communicate with all levels of the organization to collaborate on issues and resolve problems. EDUCATIONAL BACKGROUND

Master of Arts in Applied English Linguistics

UNIVERSITY OF HOUSTON, Houston, Texas

Bachelor of Science in History and Foreign Language UNITED STATES AIR FORCE ACADEMY, Colorado Springs, Colorado PROFESSIONAL EXPERIENCE

DIALAMERICA MARKETING, INC., EL PASO, TEXAS

Contact Center Agent, Level 4 (2/2021 to Present)

Excel in customer service and sales support roles for financial clients of this 65-year-old family business. Selected Contributions:

Handle inbound calls in a timely manner and appropriately route, escalate, and disposition per policy.

Communicate proactively with all stakeholders and support team members through Microsoft Teams. EXPRESS PUBLISHING, ATHENS, GREECE

Editorial Staff (2017 – 2018)

Created ESL materials in collaboration with team leads, graphics, typists, and the recording studio. Selected Contributions:

Peer-edited, proofread, and researched for various projects as assigned.

Completed a professional course from the British Council, “Language Assessment in the Classroom.” continued…

Nicolette Ladoulis

BUREAU VERITAS, HOUSTON, TEXAS

Technical Assistant (2014 – 2015)

Passed the ISO 9001 (2008) Lead Auditor course and in-house training to work with the Certification department reviewing audit documents.

Selected Contributions:

Reviewed TS 16949 automotive industry audit reports and ISO 9001 reports for account managers and Sales.

Mastered the document management system and participated actively in team training and meetings. H.E. Space Operations, ESTEC, Noordwijk, Netherlands Technical Writer (2005 – 2005)

Collaborated with safety experts to provide support for International Space Station payloads. Selected Contributions:

Wrote minutes and tracked corrective actions for two Space Station payload safety reviews.

Coordinated with engineers to assure compliance, expedite reports, and improve metrics. SCIENCE APPLICATIONS INTERNATIONAL CORPORATION, JSC, HOUSTON, TEXAS Administrative Assistant (2004 – 2005)

Provided administrative support services for the Shuttle mission and quality assurance contract. Selected Contributions:

Documented meeting minutes and corrective actions for a Shuttle safety review.

Edited engineering reports for a failure analysis and risk management team and published an article for the Society for Technical Communication.

INSERM UNIT 556, THERAPEUTIC APPLICATIONS OF ULTRASOUND, LYON, FRANCE Senior Technician (2001 – 2004)

Worked remotely and on-site to assist physics and mechanical engineering students, researchers, and lab directors. Selected Contributions:

Interviewed and researched to create content for a newly established website in English.

Corrected, edited, and translated theses and scholarly articles for publication. BINDVIEW DEVELOPMENT, HOUSTON, TEXAS

Corporate Editor (1998 – 1999)

Worked effectively and proactively with a team of seven Information Development writers to produce a style guide and appropriate documentation.

Selected Contributions:

Created a Quick Start guide for an installation manual, then helped validate French and German translations.

Liaised with Quality Assurance, Technical Support, Sales, and Training to break down silos and improve knowledge capture.

Contact this candidate