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Edmonton, AB, Canada
July 30, 2021

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Gൾൾඍൺ Mඈ ൾඌඌ

Edmonton, AB T*C *R* 780-***-****

Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Pleasant and attentive, with proven proficiency managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Experience supervising the busy dining room of a premier boutique downtown hotel. Guests' complete satisfaction is my foremost priority. My most recent role at required smooth and professional operation of the fine dining room and banquet facilities; I was proud to have received a "Hostess of the Year" award for my contributions, along with many accolades from guests, fellow employees, and my employers.

Time Management and Prioritization

Large Party Preparation

Reservation Management

Front- and Back-of-House Coordination

Attention to Detail

Warm and Welcoming

Verbal and Written Communication

Flexible and Adaptable

Head Hostess, 01/2004 to 04/2021

Union Bank Inn – Edmonton, AB

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Informed servers of newly seated parties for speedy service. Documented reservations, alerted servers and managers of large groups and prepared seating. Restaurant Hostess, 02/2000 to 01/2004

Dalton's – Edmonton, AB

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Supervised server balance and monitored table turnover to accurately seat customers. Restaurant Hostess, 06/1995 to 01/2000

Sorrentino's – Edmonton, AB

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Restaurant Hostess, 05/1991 to 06/1995

Von's Steakhouse – Edmonton, AB

Answered customer questions about hours, seating and menu information. Collected information from arriving customers to seat groups or place them on waitlist. Conducted dining room and server checks to assess readiness for expected customer loads. High School Diploma

Victoria College - Trinidad, West Indies

Eൽඎർൺඍ ඈඇ

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