Nithya Rathnavelu

QA Analyst / Manual Tester

469-***-**** adnxww@r.postjobfree.com

PROFESSIONAL SUMMARY:

Overall 8+ years of IT experience in Quality Assurance which includes interacting with clients, working with largest and the world leading business software enterprises. Worked as an effective Test Lead for 4 years.

Excellent in Software testing process which includes Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix and Test Metrics.

Have experience as a Business Analyst, in Business Analysis, System Analysis, Design, Development, Business Re-engineering, Requirement Gathering/Analysis, internal control reviews, and financial statements and implementation of Business Applications, Project Team Management. Has good domain knowledge in diversified fields of Auto Insurance and HealthCare (Care Management).

ISTQB Certified Tester and have excellent knowledge in Agile Test Methodologies.

Proficient in Testing the Database using SQL queries.

Proficient in ETL Testing using SSIS packages and database.

Proficient in Testing the reports using SSRS and database.

Proficient in Testing API using SOAP UI tool and validating JSON and XML format and Mobile testing.

Testing the application in WEB as well as mobile platform.

Proficient in using testing/defect tracking tool Quality Center and Rally.

Expert knowledge of Business Analysis methodologies and iterative Software Development Life Cycle (SDLC);Rational Unified Process (RUP), Agile, Scrum, Waterfall, etc.

Involved in the Testing cycle, which includes requirements analysis, identifying and writing test cases, reviewing the test cases, test case execution, and posting/Testing defects.

Involved in creation and implementation of Test Procedures, Test Plan. Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analysing the results of scripts, interaction with team members in fixing the errors.

Have experience in designing Test Conditions, Test cases and executing the Test cases in QC, Performing functional Testing, Regression Testing, Integration Testing and Smoke testing for the application.

Experienced in interactions with developers, managers and team members to coordinate the project tasks.

Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation.

Ability to test backend applications by writing SQL and PL/SQL statements.

Experience in test management and defect tracking tools like Quality Center/Rally.

Highly proficient in working with users together requirements, analyse them and subsequently use the Microsoft Visio and design tools to model the requirements.

Well versed in analysing Results, Bug Tracking & Reporting, Detailed status reporting

Worked with project Management and Software Development teams to establish Quality Standards.

Conducted several training sessions successfully in the organization and have received excellent feedbacks for the same.

Built Competency for different Insurance Products (Guidewire, Exigen) like creating Scenario repository and building Business Flows using Internal Tool called ADPART.

Expert in Using Quality Center/Rally as repository for maintaining test cases, execution and tracking the defects.

Developed Test scenarios and Test cases using Quality Center/Rally.

Possess exceptional written and verbal communication skills.

Expertise in various Insurance Modules like New Business, Change Amends, Rewrite, Renewals,

Cancellation and Reinstatement and Claims processing.

Technical Skills:

Project Methodologies

Agile/Scrum, Waterfall, RUP, Iterative

Testing Tools

Quality Center, IBM ClearQuest, Rally, Soap UI, Test Project, ETL Testing using SSIS, Reports testing using SSRS.

Utilities

Firebug, Fire Path, Chrome Developer Tool.

Database

Microsoft SQL Server, MY SQL, Oracle

Test Methodologies

Waterfall, Iterative and Agile

Agile Tools

JIRA, Rally

Languages

C, C++, Java, HTML, SQL

Data Interchange Formats

XML, JSON.

Operating Systems

Windows XP/7/2008/10, Mac OS, Android, IOS, Citrix servers

Browsers

Internet Explorer, Mozilla Firefox, Google Chrome, Safari.

MS Office Tools

Excel, Outlook, PowerPoint, and Word.

Education Details:

Thiruvalluvar University

Master of Science - Mathematics 2005-2007

Madras University

Bachelor of Science - Mathematics 2002-2005

Certifications and Courses:

Udemy Certifications: Soap UI with SOAP and REST API.

External Certification in ISTQB. (International Software Testing Qualifications Board).

Cognizant Technical Certifications in Software Testing

Cognizant Domain Certifications in Information Media & Entertainment, General Insurance

Cognizant Product Certification in Exigen Product.

Professional Experience:

Client: NortonLifeLock – Tempe, AZ Mar 2020 to Present

Role: QA Manual Tester

Project Description:

NortonLifeLock Inc. is a global leader in consumer Cyber Safety. NortonLifeLock is dedicated to helping secure the devices, identities, online privacy, and home and family needs of approximately 50 million consumers, providing them with a trusted ally in a complex digital world. The Norton and LifeLock brands are part of NortonLifeLock Inc. Over the past four decades, the Norton brand has grown to be a global leader in device security protection.

Responsibilities:

Responsible for gathering Business Requirements, Functional Requirements and Design Documents.

Performed Functional, Negative, Positive, Integration, Regression, End to End and User Acceptance Testing.

Extensively involved in writing and designing templates for the Test Plans and Test cases

Identified the Test Cases and documented them in Quality Center.

Worked with the Developers and the Test Lead to verify the Test Cases.

Designed and Analysed Test case design document based on the Functional Requirement Specifications to implement through testing process.

Analysed and Developed Test Plan, Test Cases, Test Scripts, Expected Test Results and Test Procedure from functional requirement for different modules.

Involved in creating the Traceability matrix based on Functional requirement in each module.

Baseline and Regression tests were scheduled and performed on every Release and build.

Supported End-to-end testing for downstream systems.

Worked with batch jobs, monitoring and scheduling jobs using CNTRL-M

Creation of Test Data for Member data’s according to the scenarios.

Loaded the Test Data into the HPQC to prepare for the execution of Test Cases

Regularly followed up with the development team to discuss the defects identified during Testing.

Involved with Test Coverage Metrics, Defect metrics and various other measurements.

Interact with end users and investigate issues related to the QA.

Coordinated user acceptance testing with final users. Prepared end user documentation for the new system

Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.

Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using Quality Center

Prepared and presented weekly and monthly QA Defect and Status Reports to the different Stake holders of the project using Quality Center.

Expertise in generating the daily defect detailed report using Quality Center for the project stake holders and the project Management

Maintained bug lists for critical issues using Quality Center.

Conducted Integration Testing and Regression Testing with developers in development and conducted User Acceptance Testing (UAT) with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.

Client: Banner Health – Phoenix, AZ Mar 2018 – Feb 2020

Role: QA Manual Tester

Project Description:

Banner Health is one of the largest non-profit health care systems in the country. The system owns and operates 28 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centres, outpatient surgery centres and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada, and Wyoming.

Responsibilities:

Organized Test Plan during initial phase of project, prepared test scripts, created Release note in Rally, setup/link Test Lab with release cycle, executed test cases and recorded results in Rally. Executed all test cases in different phases of testing like GUI Testing, Functional, Regression, Integration, System, Sanity and User Acceptance Testing.

Wrote Structured Query Language (SQL) queries to check proper data population in application table and for data verification to perform Backend Testing against Oracle Database.

Prepared meeting notes on daily execution/highlight of the project and send out the reports to managements.

Interact with Developers and Business Analysts to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

Involved with Trainer's training calls by presenting every project's new enhancement and functionality changes for the Branch Users.

Created Initial test plan, developed test cases, test scripts and Defect Management Templates manually.

Used Rally to store all testing results, metrics, created Test Cases, and Reporting.

Reviewed Business requirements, IT Design documents and prepared Test Plans which involved various Test Cases for all assigned module/projects; Review Test Requirements, Creating Test Plans and Test Strategy documents.

Prepared a Defects Tracking Log for the SharePoint Site to track defects while testing.

Involved in UAT testing, SIT Testing, Regression Testing and Functional testing.

Worked with the database administrator to migrate & maintain the applications.

Actively participated in all QA and testing activities during UAT and PROD SDLC.

Actively participated in smoke, functional and ad-hoc testing.

Prepared Test Reports and submitted the bug findings in Rally.

Involved in defect reporting, defect tracking and defect reproducing.

Developed detailed Test Plan for system Testing based on SRD and BRD.

Developed SQL queries to extract data from the source tables.

Involved in writing and implementation of the various Test cases and Test scripts.

Created Test Cases as per the business requirement and executed them.

Interacted with developers, Business & Management Teams and End Users.

Involved in cross browsing testing of the application on various browsers to ensure it functions.

Client: Cognizant Technology Solutions India / AIG Insurance (CHARTIS) Dec 2012 to Jan 2014

Role: Product Specialist – Testing

Project Description:

Chartis implemented the Exigen product for policy administration and the application was called as ePCG I (e - Private Client Group), this insurance is basically for elite group of homeowners where the insurance amount goes to several hundred million dollars. Exigen upgraded their existing policy admin product and hence chartis are in the process of upgrading their policy admin system from ePCG I to ePCG II, which is more user friendly and advanced with the latest updates. Chartis introduced Auto insurance policies for their customers in ePCGII.

Responsibilities:

Testing API using SOAP UI tool and validating JSON and XML format.

Testing the database using SQL queries.

Testing the application in WEB as well as mobile platform.

Writing Test plan, test strategy documents.

Understanding the Requirements, product specifications, analysing, understanding Test Conditions and map them to requirements.

Analyse Business Use cases and develop test scenarios accordingly.

Identify Test Scenarios and review the test scenarios with Business and development folks.

Reviewing the Test Objectives/Scenarios as per requirements.

Log defects in QC and tracking of Defects.

Writing/Reviewing Test Cases for the Test Conditions mapped to requirements

Preparing the Traceability matrix which maps each requirement to test cases

Planning for Test Execution activities to accomplish tasks on daily/weekly basis.

Reporting Defects/Defect Management using Quality Center

Client: Cognizant Technology Solutions India / Hanover Insurance Billing Center Aug 2010 to Nov 2012

Role: Programmer Analyst

Project Description:

Billing center is a web-based billing system and an enterprise software application that coordinates, executes, and records receivables and transactions. It provides a complete set of default screens and business rules that you can configure, as needed. It is designed to take billing instructions from a “Policy Management System” (PMS) that relate to an account and integrate those instructions into plans. Using these plans, you can generate and manage charges, invoicing, and payment receipts. The Customization is done using the Guidewire Billing center V3.0 application.

Responsibilities:

Involved in all the phases of the project from Design to production.

Writing test conditions and test cases.

Review of test cases, Test Data and executing them.

Testing the database using SQL queries.

Reviewing the test cases for functional testing as per the scenarios created.

Defined activities required to prepare for and conduct Functional Testing, Integration Testing, System Acceptance Testing and Regression Testing.

Functional understanding of the CR’s and their impact analysis

Reporting Defects in QC and tracking

Executed test Scenarios for release level regression

Metrics Collection and Reporting.

Coordination with Onsite team to discuss on project related action items, requirement clarifications and metrics/status reporting for test design and test execution on a daily/weekly basis.

Involved in Integration, Regression and User Acceptance testing.

Client: Cognizant Technology Solutions India / Hanover Insurance Claims Center Aug 2009 to Jul 2010

Role: Programmer Analyst

Project Description:

Hanover Claims has selected a new MBR vendor, CorVel that will provide an adjuster portal (Care MC) and staff sourcing solution for the Medical Bill Repricing (MBR) process. CorVel will handle the components of the MBR workflow including imaging, bill sorting, indexing, data entry/capture, re-pricing and releasing of medical bills for Auto Personal Injury Protection (PIP), Workers Compensation (WC), and Auto Med-Pay bills and their associated medical reports. The Hanover’s current vendors that support the MBR process will ultimately be replaced by CorVel as part of this project. These vendors include the current MBR vendor, Ingenix business flows.

Responsibilities:

Involved in all the phases of the project from Design to production.

FSD reviews with US Clients.

Raising Ambiguities in QC

Writing test conditions and test cases.

Review of test cases, Test Data

Preparation of Execution plan

Executing test cases.

Functional understanding of the CR’s and their impact analysis

Identify various scenarios for functional and integration testing

Log defects in QC and tracking of Defects.

Complete ownership of the defects from Test scenarios creation to Defect closure

Client: Cognizant Technology Solutions India/ Hanover Insurance CAPE Nov 2007 to Jul 2009

Role: Programmer

Project Description: The Hanover Insurance Company is a holding company for a diversified group of insurance companies comprised of stable, experienced, regional businesses committed to the Property & Casualty insurance markets. Hanover is one of the nation's oldest insurance carriers. With more than 4,500 employees, Hanover is well positioned, strategically and geographically, to meet the demands of individuals, businesses, and Independent Insurance Agents. Hanover’s products incorporate the strength and capabilities of a national insurer and the local focus and knowledge of a regional carrier. CAPE –Commercial Auto Pricing Enhancement Project deals with insurance of Commercial Autos of Western States of America like Private Passenger, Trucks,Trailers, Tractors and also special vehicles like Ambulances, farm equipment, snow removal equipment, special equipment- cherry picker, fire trucks, antique autos etc.

Responsibilities:

Involved in all the phases of the project from Design to production.

FSD reviews with US Clients.

Involved in Test Design process and RTM preparation.

Writing test conditions and test cases.

Review of test cases and test Data.

Drafting the test cases for Mainframe and functional testing as per the scenarios created.

Identify various scenarios for Mainframe testing and Application testing

Preparation of Execution plan and Executing test cases.

Reporting Defects in QC and tracking.

Metrics Collection and Reporting.

Coordination with Onsite team to discuss on project related action items, requirement clarifications and metrics/status reporting for test design and test execution on a daily/weekly basis.

Involved in Integration, Regression and User Acceptance testing.

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