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MURSHID A

No.115, Kakkanji Street, Vinnamangalam (Vill), (Post) Ambur (Tk) - 635807, Vellore Dist. 934-***-**** adnxrd@r.postjobfree.com

Objective

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience

Teleperformance

Customer service associated

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product

information, and canceling services

Received an average 85% customer satisfaction rating to date, 15% higher than company Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

ASDN Cybernetics Inc.

Customer service associated

Memorized entire line of company products & services, including prices and special discounts

Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

Awarded “Fastest Learner” award during the first month of intern training Queens Abroad Packer in Chennai.

Customer service associated

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Education

Concordia Higher Secondary School Ambu

HSC

76 %

Concordia Higher Secondary School Ambur

SSLC

62 %

Skills

Active listening

Adaptability

Conflict resolution

Attentiveness

Creativity

Decision-making

Effective communication

MURSHID A

Projects

Impacts of NPAs on the banking sectors

Made a 100 mark project where in analyzed and took a survey of 90 people regarding their knowledge and what impact do they think NPAs have on bank. It enhanced my knowledge and learning for this topic and I understood what steps one should take. Achievements & Awards

1.Ranked 2nd in the commerce section of 70student in H.S.C in Svs Jain sr.sec.school,2017. 2.Completed a certified course in Advance Microsoft Excel with an excellent grade offered by NIIT India 3.Successful completed a certified course on Digital Marketing offered by Google 4.Successful completed a course on financial markets with 90% grades offered by Yale University on coursea Interests

Proficient in English and Tamil Enjoying dancing Craft Blogging Activities

TEDxDSCE - As a member of the technical team, developed a website which included details about the events ● International Award for Young People - Received a bronze award for teaching maths and english to underprivileged students with a purpose of youth developments ● Teach India - Taught English and Maths to the young kids deprived of education.

Declaration

I hereby declare that all the above information is correct and accurate Positions And Responsibilities

1.Designation as the President of investment club SVM college 2.Appointment of Head OF THE Department of Event of the investment club of SVM college 3.Organizer of intern-collegiate Fitness and wellness Festival,'ELYSIUM' organised by Sync club SVM college_2019

.Appointed as the Event Head

.Organized various events for the fest

4.Part of the winning team which participated in Tsunami and talaash (inter-collegiateBMS fests)2019

.A core part of winning contingent in the fest 'Tsunami' (Svmcollege) and 2019 Talaash

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