Customer Representative, Credit controller and Sales
Resume:
MP Dube Profile
* * ***** ******, ********** North, 1724
Cell: 072******* / Email: *****.******@*****.***
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Candidate: Mmakhotso Portia Dube
Attributes: Work very well independently and in a team. Self-motivated and loyal
Enthusiastic, hardworking and an honest person.
Willing to learn & share knowledge
Always finding ways to do things effectively and efficiently Willing to work outside my comfort zone and what I am required to do Work very well under pressure.
Work Experience
Company: Engen Petroleum Pty LTD
Credit Controller (Finance)
Dates: July 2017 – 2020 February
Duties: Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
Conducting credit checks on new customers before on-boarding Reconciling complex accounts that have been escalated from the AR team Ensuring credit and collection policies and procedures are followed within our team
Ensuring timely payments and processing incoming funds on SAP system Managing and resolving customer queries on invoicing, and issues with quoted price vs invoices price
Liaising with customer, as well as internal personnel including sales team Following up on payment and re-negotiating payment terms Work Experience Continues
Company: Engen Petroleum Pty LTD
Sale Representative& Admin Manager (Chemicals and SP Products) Dates: January 2014 – 2017 June
Duties Manage profit levers to maintain, develop and enhance profitable sales to contribute to the profits of the business unit, including gross margin, rebate, MP Dube Profile
7 a Third Avenue, Roodepoort North, 1724
Cell: 072******* / Email: *****.******@*****.***
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cost to serve
Adhering to pricing policy and strategy and ensuring that accounts receivable collections are maximized.
Ensure optimal utilization of assets to maximize return on investment by managing and training a team of 3 people in making sure our output creates value for our cusomters
Manage cost controls processes to ensure savings
Ensuring proper controls are in place to mitigate business risk and adhering to business processes
Building and developing relationships with customers by providing marketing and Technical support to customers
Executing business area plan and proactively identifying new customers, markets and new products aligned with strategy to generate sales. Company: Engen Petroleum Pty LTD
Marketing Assistant Admin (Chemicals and SP Products) Dates: September 2007 December 2014
Duties: Provide proactive after sale customer service; analyze marketing expense + volume
Reconcile volumes and rebates monthly
Manage customer service value chain from quote request to negotiating price, to ensuring stock availability and timeous delivery and payment on invoice. Skills: SAP and CRM system
Bex reporting
MS Office
CRM Zendesk
Shopify
Excel
Power Point.
Google ADS+Search
Previous work experience: Inbound Customer Service Representative Company: Engen Petroleum Limited Pty LTD, Customer contact centre, Cape Town. Dates: August 2004 – August 2007
Industry Department
MP Dube Profile
7 a Third Avenue, Roodepoort North, 1724
Cell: 072******* / Email: *****.******@*****.***
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After working for 2 years as an inbound customer representative, I was identified, up skilled into the industry inbound department that deals with a more specialised group of customers, namely mining, marine, chemicals, aviation, and construction. Key account management
In my last year at Engen Customer Services I was promoted to a senior post where my responsibilities included customer stock replenishment management, arrange deliveries with transporters. This involved continuous communicating with the depot and the customers. Education
1. Institution: Vega school of branding (Incomplete 2018) Degree: Honours in Brand Leadership
Major: Brand Communications
2. Institution: University of Cape Town
Degree: Bachelor of Social Science (Psychological Studies) 1999-2002 July High School: Immaculata Private High School (1998) REFERENCES
Henriette Krunic
Regional Credit Manager (Finance)
Engen Chemicals
Magda van Zanten
Business Unit Manager (Commercial)
Engen Chemicals
Samukele Masondo
Chemicals Area Manager
Gillian Lewis
CSC Team leader
Engen Customer Services
Tel: 021-***-****
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