Customer service
Resume:
Ryan Gray
Cornwall, NY
**********@*****.***
BBQ GUYS
2020
Product Repair Specialist
● Sign for and transport all incoming damaged items to designated location safely and efficiently.
● Verify through computer system how damage may have occurred and write detailed reports
● Photographed and noted all damage to items
● Troubleshoot non-working items, fix any physical damage using specialized tools
● Communicate clearly with other employees and management about the condition of the product down to the finest detail.
● Place fixed item on shelves while safely operating a forklift in a confined area.
● Communicate with customer service representatives as the need arises. Old Meadow Enterprises
2019-2020
Head Field Service Tech
● Head field Tech contractor for Walmart stores between Houston, Texas and Mobile, Alabama
● Troubleshooting problems in equipment such as oil pumps, filter crushers, and paint dispensers and shakers
● -Planning routes, directing work flow and shipping and receiving parts and tools
● Keeping constant communication between myself, my employer, and store managers to ensure outstanding service
Consolidated Edison Company of New York 2008-2018
Shop Steward
2010-2018
● Received title as a result of exceptional leadership and communication skills
● Upheld a high standard for safety of union workers
● Served as liaison between union and management employees
● Negotiated appropriate resolutions to employee/Management disputes
● Created and maintained a training system in which new employees could receive proper training in an efficient manner
● Created and taught safety related classes and materials to all union employees
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Distribution Splicer ` 2016-2018
- Passed written and physical exam to receive Mechanic A lead title
- Lead a crew to perform necessary electrical work
- Troubleshooting electrical problems
- Input all work into company computer system
- Maintained a safe work environment for myself, my crew, and the public
- Communicated with other departments in the community and management
- Responsible for correcting high hazard issues within the electrical system
● Splicer 2014-2016
- Connected electrical services to the overhead and underground electrical systems
- Installed various types of electrical meters
- Familiarized myself with company computer system
- Made connections up to 30ft high on ladder and/or bucket General Utility Worker 2013-2014
- Trained and tested for CDL Class B License
- Drove and navigated overhead boom truck through highly congested areas of NYC
- Learned how to operate tools and machinery necessary for the job
- Provided assistance to lead mechanic
Customer Field Representative 2008-2013
- Provided a variety of meter reading duties in an efficient and timely manner
- Maintained good public relations with customers
- Reported abnormal or unsafe conditions
- Willingness to work outdoors in various climate conditions Certifications and Training
OSHA Certified
NY State Certified Asbestos Handler
CPR and First Aid
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