Angelica Ramirez

**** ******** ******

Kissimmee Fl 34744

adnxgo@r.postjobfree.com

407-***-****

Summary

To o er a reputable company in IT industry 10+ years experience in customer service, utilize my

“people first” attitude in a learning environment,as well as my ability to speak/ write Spanish and English fluently, and explore new opportunities for a better quality of life. Experience

Everise -Member Services 04/2020-04/2021

Work from home position,data entry, answer calls, provide information on member plans and services, help members locate pharmacies/doctors online, resolve any issues or concerns members may have,be knowledgeable of member illness and plans, transfer calls, notate accounts, and update member information.

Acorn Stairlifts - Appointment Setter 04/2019-05/2020 100 +Inbound/Outbound calls,follow up with potential customers, attend company meetings,actively manage email accounts to communicate with customers, responsible for booking an average of 25 appointments a week, set up appointments for surveyors in the field to survey the staircase in the home for suitability to install a stairlift, set reminder calls for customers to confirm appointment 24 hrs or less before booked appointment, put in detailed notes for surveyor,map out appointments to find nearest surveyor, web search, data entry,be knowledgeable of product, and smile and dial. Seasons Florida Resort -Receptionist 11/2018-04/2019 Check in /out guest, take payments, actively manage email accounts, Night audits, resolve guest issues and concerns,maintain a clean lobby and cafateria, report to supervisor,answer calls, and respond to guests online .

References

Maritza Cordero - Former Supervisor 401-***-**** Isaylee Cruz -Former Co-Worker 689-***-****