DENISE PRESCOD

215-***-****

adnxfu@r.postjobfree.com

Clearance:Public Trust

A dynamic, highly accomplished, versatile professional with multi-faceted expertise and experience in business ownership, executive project management, skilled in streamlining operations and maintaining schedules,workout strategies, legal consulting, contracts, negotiating, procurement, sales and marketing, and business support functions, construction and safety management. Exceptional skills combined with proven ability to perform an array of document generation, financial directives, administrative functions, and customer service initiatives. Expertise with forming key co-worker relationships, and successfully implementing and overseeing complex deliverables. Outstanding performer distinguished for proven leadership and team-building skills with excellent problem resolution and analytics abilities. Accomplished in all areas of employee relations with acute ability to identify, build, and maintain client and intra-organizational relationships. Demonstrated strong skills that further develop talent, enhance productivity and contribute to long-term sustainable business performance.

AREAS OF STRENGTH AND EXPERTISE

Quality Assurance

Project Management

Safety Observation

Fire Watching

Managing Logistics

Proactive Orientation

Training & Mentoring

Requirements Gathering

Scheduling

Writing & Editing

Contracts/Negotiations

Resource Planning

Financial Management

Diversity Management

Executive Client Relations

Persuasive Communication

Business to Business Sales

Procurement

Research

Recruiting

Coordinating and Planning

PROFESSIONAL EXPERIENCE

Special Police Officer

Washington Metropolitan Area Transit Authority 2020

Responsible for securing, protecting, and controlling access to Metro’s rail yards, bus divisions and facilities.

General Labor/Escort

Stromberg Sheet Metal Company-MD 2018-2020

Certifications:Qualified Installer of Firestop Products, OSHA-10, OSHA-30, CPR/First Aid.

Knowledge in site preparation and clean up, hazard removal, material handling and ordering, safety issues, safety observation and fire watching.

Proficient with demolition, hand and power tools.

Solar Energy Specialist

Legacy Power-MD 2016 to 2017

Responsible for informing businesses and home owners about President Obama’s Clean Air Act and providing opportunities for them to become more energy efficient. Drove new revenue and developed new clients while maintaining existing positive relationships, analysed and determined client’s energy needs and shared the benefits of our product, insured all sales targets and key metrics were being met.

Key Accomplishments:

Offered clean energy savings for low-and moderate income communities at a reduced price of more than fifty percent through the United States Department of Energy’s SunShot Program.

Advised corporate solar cutomers on the benefits of LEED and how efficient solar panels reduce reliance on traditional energy and contribute to decreased carbon emissions.

Used software programs to analyse sales data influencing strategies to the benefit of the sales team. Advised team as to how to cultivate client decisions resulting in a 75% close ratio.

Worked proactively and collaboratively with management, marketing and installation teams resulting in seemless customer service.

Delivered leadership in the development of sales presentations that result in major business opportunites.

President, Owner, Manger

ELDENN CORP. – PA, NC 2001 to 2016

Managed all aspects of property portfolios for 30 multi-family dwellings with oversight of financial controls, lease administration, rent collection, credit checks, move ins and out, construction contract negotiations, tenant and community relations, advertising packages, coordinated marketing initiatives, and long-term growth strategy planning.

Key Accomplishments:

Negotiated with financial organizations and individual investors to aquire financing.

Managed contractors when rehabbing properties with budgeted renovations thus increasing Net Operating Income and Return on Investments over 100%.

Negotiated key property sales for clients to maximize gross sale proceeds and improve long-term business image.

Led efforts to perform evictions for delinquent accounts, lien properties as necessary, and engage utility shut-offs to meet client financial objectives.

Quality Assurance Manager

BANK OF AMERICA – Charlotte, NC 2010 to 2012

Served as quality manager to the CEO and President with oversight of 15 people responding to written complaints from customers regarding their mortgages, in accordance with guidelines, laws, and policies mandated by Regulatory Agencies. Coordinated weekly team meetings to resolve issues, identified complaint trends, maintained staffing levels, training, and performance evaluations. Mediated between vendors, accounts payable and managers to quickly resolve incorrect invoices.

Key Accomplishments:

Increased department efficiency with improved systems of handling complaints by implementing preventitive measures to correct and eliminate the cause of mistakes and poor quality which resulted in greater productivity and reaching given goals in advance of expected completion.

Initiated Request for Proposals (RFPs), renewed and evaluated proposals, negotiated pricing terms and conditions which resulted in about a 20-50% savings.

Supervised multiple projects across all phases on time and under budget.

Set and adjudicated project milestones.

Established recruiting requirements by meeting with management and studying organization plans and objectives.

Built applicant sources by researching and contacting social and community services.

Improved communications, workforce, and project schedule so project completed ahead of time.

Advised senior management of trending issues of concern, inclusive of process and procedure improvement suggestions to deliver high quality service.

Collaborated with customer service managers, legal department, and quality assurance specialists to ensure proper complaint resolution, leading to 85% satisfaction rate.

Managed newly organized team to assist homeowners with delinquent mortgages and structured programs to keep them in their homes to meet business objectives and drive higher customer satisfaction.

Trained and coached staff to fill gaps in skills and acclimate to new company guidelines, procedures, and quality assurance protocols. Managed staff’s workflow and made timely adjustments.

Resolved key issues pursuant to law, policies, and procedures mandated by regulatory agencies.

Coordinated with customers to gather requirements and manage expectations.

Assistant to Director of Patents

ELAN PHARMACEUTICAL COMPANY – San Francisco, CA 2009 to 2010

Led initiatives to update company pharmaceutical licensing agreements involving in-depth research, report summaries and document generation, and recommendations with complex patent issues.

Key Accomplishments:

Reviewed patent status and advised companies of not only Elan’s position but Schering-Plough Company’s position to ensure proper process, and enable meeting of timeline cut-off dates.

Advised director of changing laws and implications to ensure meeting of internal compliances and business objectives.

Business Account Executive

COMCAST CABLE – Plymouth Meeting, PA 2007 to 2008

Engaged in new business development by leveraging promotional strategies in commercial markets through upgrading and bundling of services, while consulting with clients, evaluating service solutions, customer follow up and necessary service, and business relationship building to grow customer base.

Key Accomplishments:

Achieved 90%+ of management set sales targets for an array of business internet and communications products and services.

Generated new contracts for business customers and reviewed detail to ensure mitigation of risk for company.

Marketing Representative

HUMAN CAPITAL DEVELOPMENT, INC. – Cheltenham, PA 2003 to 2007

Charged with promoting Executive Life Coaching operation business, inclusive of direct marketing initiatives, participation in various networking events, promotional material development, strategic planning, document generation with frequent reporting to management of status.

Key Accomplishments:

Created and implemented direct mail campaigns to raise awareness of services and promoted business image.

Engaged in company networking events to actively promote business services and acquire new customers to meet goals and objectives.

Manager

PHILADELPHIA WORKFORCE DEVELOPMENT CORP – Philadelphia, PA 1999 to 2003

Provided oversight of program with training initiatives and employment placement for program participants to gain entry into the job market, inclusive of developing training materials and strategies, business networking, and initiatives to re-brand the business, while collaborating with local and state government to optimize program goals.

Key Accomplishments:

Developed and implemented innovative outreach strategies and programs, approaches and business to align program participants with employers.

Trained and coached program participants in multiple teams to bridge knowledge gaps with key skills and tools to efficiently transition into long-term employment.

Controlled budget and management performance.

EDUCATION AND TRAINING

Juris Doctor, Law, Temple University School of Law, Philadelphia, PA

Bachelor of Science & Arts, Communications & Psychology, Syracuse University, Syracuse, NY

Associations

Vice President Of Highgrove Homeowner’s Association

Responsible for the management and operation of the association’s business affairs and budget.

Chair of the Architectural Review Committee.

Certifications and Coursework

FEMA-Emergency Manager Orientation

Safety Liason

Introduction to Emergency Command System (ICS) 100 for Law Enforcement

Fundamentals of Emergency Management

Leadership and Influence

Effective Communication

Continuity of Operations Awareness

National Incident Management System (NIMS)

NIMS Multiagency Coordination System (MACS)

EOC Management and Operations

EMI Course ICS-300 Intermediate Incident Command System (ICS) for Expanding Incidents

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