Qualifications
* + years of healthcare experience as a case manager, pharmacy technician, and development manager
10+ years of customer service experience in person and in a call center environment
Previous experience verifying benefits, completing prior authorizations, and verifying insurance
Knowledge of Medicare & medical terminology
Dependable & dedicated professional who wants to get back into the healthcare industry/call center environment and work for a reputable healthcare company like Anthem! Is confident her bubbly personality and passion for helping people will help her succeed in this role.
Advanced Proficiency in Microsoft Word, Excel, Outlook, Access, PowerPoint, demonstrated ability to quickly learn any proprietary in-house software
Available to interview
Deborah Regenwor
Work Experience
CVS Health/IngenioRx
Customer Service Rep 1 November 2018-Present
Healthcare related experience, certifications and/or licensure
Ability to identify process improvements
1 year of call center experience
PC proficiency in Windows-based applications and internet skills
20 years tenured experience in a customer service environment including retail or any high impact customer service role
Strong written, interpersonal, and oral communication skills
Strong customer service skills exhibiting a courteous telephone etiquette, patience and professionalism
Ability to provide empathetic services to our customers
Demonstrable responsiveness and reliability as attendance is an essential function of the position
Team-oriented and the ability to work with others
Self-directed and the ability to problem solve
Ability to apply knowledge and skills learned in training
Traveled to Vegas to train all new reps for IngenioRx
Dual Rep with CVS Health and IngenioRx
Panera Bread December 2013 – October 2018
Assistant Manager
Supervise up to 40 staff members to ensure a top quality service experience
Providing outstanding leadership
Delivering an exceptional customer experience
Experience recruiting, selecting, and training employees
Exceed job expectations for scheduling, counseling, coaching, enforcing policies and procedures and performing appraisal reviews
California Pizza Kitchen December 2005 – November 2013 Assistant General Manager
Teambuilding, training, supervising experience
Vendor/inventory management
Excellent Guest Service skills
Strategic Marketing and Community Brand Ambassador Coventry Health October 2010 – February 2012
Case Manager/Workman Compensation
Assist patients, employers, providers, and claims adjusters with delivery of medical and disability services
Ability to evaluate/coordinate medical and rehabilitative services
Case management
Provide information for injured employees
Coordinate on-site job analysis, work conditioning, and functional capacities for injured employees Justice Just for Girls July 2006 – April 2009
Store Manager
Able to meet quality and productivity expectation
Experience directing all merchandising, operational and personnel functions
Provide outstanding retail experience
Lead a team of 20 members
Caremark Inc. January 2003 – July 2005
Educational Materials Development Manager Pharmaceuticals Operations
Worked in Clinical Sales, Clinical Development writers and editors
Responsible for all Clinical Services communication/education materials education master files
Assist with date collections, marketing research, and policy and procedure development Pharmacy Technician October 2000 – January 2003
Proficient computer skills and analytical work
Support Therapeutic intervention programs
Provide weekly and monthly data to Vice Presidents and Field Forces