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Pharmacy Technician Development Manager

Lake Villa, IL
July 27, 2021

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* + years of healthcare experience as a case manager, pharmacy technician, and development manager

10+ years of customer service experience in person and in a call center environment

Previous experience verifying benefits, completing prior authorizations, and verifying insurance

Knowledge of Medicare & medical terminology

Dependable & dedicated professional who wants to get back into the healthcare industry/call center environment and work for a reputable healthcare company like Anthem! Is confident her bubbly personality and passion for helping people will help her succeed in this role.

Advanced Proficiency in Microsoft Word, Excel, Outlook, Access, PowerPoint, demonstrated ability to quickly learn any proprietary in-house software

Available to interview

Deborah Regenwor

Work Experience

CVS Health/IngenioRx

Customer Service Rep 1 November 2018-Present

Healthcare related experience, certifications and/or licensure

Ability to identify process improvements

1 year of call center experience

PC proficiency in Windows-based applications and internet skills

20 years tenured experience in a customer service environment including retail or any high impact customer service role

Strong written, interpersonal, and oral communication skills

Strong customer service skills exhibiting a courteous telephone etiquette, patience and professionalism

Ability to provide empathetic services to our customers

Demonstrable responsiveness and reliability as attendance is an essential function of the position

Team-oriented and the ability to work with others

Self-directed and the ability to problem solve

Ability to apply knowledge and skills learned in training

Traveled to Vegas to train all new reps for IngenioRx

Dual Rep with CVS Health and IngenioRx

Panera Bread December 2013 – October 2018

Assistant Manager

Supervise up to 40 staff members to ensure a top quality service experience

Providing outstanding leadership

Delivering an exceptional customer experience

Experience recruiting, selecting, and training employees

Exceed job expectations for scheduling, counseling, coaching, enforcing policies and procedures and performing appraisal reviews

California Pizza Kitchen December 2005 – November 2013 Assistant General Manager

Teambuilding, training, supervising experience

Vendor/inventory management

Excellent Guest Service skills

Strategic Marketing and Community Brand Ambassador Coventry Health October 2010 – February 2012

Case Manager/Workman Compensation

Assist patients, employers, providers, and claims adjusters with delivery of medical and disability services

Ability to evaluate/coordinate medical and rehabilitative services

Case management

Provide information for injured employees

Coordinate on-site job analysis, work conditioning, and functional capacities for injured employees Justice Just for Girls July 2006 – April 2009

Store Manager

Able to meet quality and productivity expectation

Experience directing all merchandising, operational and personnel functions

Provide outstanding retail experience

Lead a team of 20 members

Caremark Inc. January 2003 – July 2005

Educational Materials Development Manager Pharmaceuticals Operations

Worked in Clinical Sales, Clinical Development writers and editors

Responsible for all Clinical Services communication/education materials education master files

Assist with date collections, marketing research, and policy and procedure development Pharmacy Technician October 2000 – January 2003

Proficient computer skills and analytical work

Support Therapeutic intervention programs

Provide weekly and monthly data to Vice Presidents and Field Forces

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