EMPLOYMENT HISTORY

CUSTOMER SUPPORT REPRESENTATIVE

TASKUS

OCTOBER 2019 - MARCH 2020

- Book customers who want to rent a vehicle for their US trip.

- Handles inbound calls and replies to email queries.

- Works with the car owners and car dealers to help customers regarding concerns about vehicles.

SALES REPRESENTATIVE

T E LSTRA

OCTOBER 2018 - JANUARY 2019

- Handles inbound and outbound calls

- Ensure that our customers are getting the service that they are paying for.

- Basic troubleshooting assistance

- Upsell products that we think fits our customer's way of living. EDUCATION BACKGROUND

NATIONAL UNIVERSITY

BACHELOR OF SCIENCE I N ARCHITECTURE, 2016

- Working Student

- Part of the UAPSA Organization

BAGUMBONG H I GH SCHOOL

H I GH SCHOOL D I P LOMA, CLASS OF 2014

- Staff member of Yes-O Club

- Worked as a photojournalist for the campus newspaper

- Staff member of English Club

PROFESSIONAL

SUMMARY

I'm an experienced customer service

representative with an excellent track

record of resolving complex issues

quickly and winning customer loyalty.

ONLINE ENGLISH TEACHER

DAVID JOHN M.

DELUTA

CONTACT DETAILS

(091*-***-****

adnxcr@r.postjobfree.com

Block 50 Lot 33 Purple Heart st.

Evergreen village, Bagumbong

Caloocan City, 1421

CORE QUALIFICATIONS

- Conflict Resolution

- Excellent Communication Skills

- Troubleshooting

- Service and Support

- Strong Work Ethic

- Great Attention to Detail

TECHNICAL SUPPORT REPRESENTATIVE

CONVERGYS

APRIL 2016 - JUNE 2018

- Assisting customers who are dealing with technical issues such as: Internet Connection, Cable TV, and Phone lines.

- Explains their billing statement and provide alternative resolutions.

- Ensure to provide quality customer experience.

ACCOUNT SPECIALIST

EPERFORMAX

JANUARY 2021 - PRESENT

- Assisting customers with their concerns regarding unsuccessful payments, linking cards / bank accounts as their payment methods.

- Explaining their transaction details

- Giving further explanations regarding their bank statements

- Helping them navigate the app seamlessly by giving them a walkthrough.

Contact this candidate