Dayanamai Camacho Cordero

**** *** *** *** *******, Florida 32725

adnxc0@r.postjobfree.com

Phone 787-***-****

Support customer needs with vigorousness, logistical attitude, and proactive manner. Development as a service specialist and assist client requests related to day-to-day operational support inquiries in an effective way. Strongly detail-oriented and coordinates multiple tasks within an effective time frame.

Work Experience

HCM Customer Support Specialist 1- Bilingual July 2019- July 2021

Plansource -Remote ( Orlando, FL Location)

Responsible for supporting Authorized Users via high-volume phone and email queues in English or Spanish.

Responding to and/or escalating client inquiries accordingly within the designated Service Level Agreement (SLA).

Apply critical-thinking and problem-solving skills to research, troubleshoot, and provide solutions for HRIS, Payroll, and Benefits support issues of varying complexities.

Troubleshooting HCM Service Bureau products for clients to facilitate successful payroll processing and HRIS web functionality.

Triage incoming emails and create CRM cases.

Leverage Sales Force Library to complete basic client support requests.

Gather additional information from Client for advanced requests prior to escalation.

Leveraging computer navigation skills to toggle between multiple screens and systems to provide answers and support. Includes assisting the caller in navigating the HCM systems.

Providing exceptional quality service and effective communication with our clients.

Assisting the team as needed to ensure thorough, accurate, and timely resolutions for clients.

Reporting outages, escalations or wide-impact issues to Management.

Management of basic year-end processes to ensure timely availability of W2 data.

Communicating suggestions regarding product and service enhancements to Team Manager.

Completing job-related training as may be required for the job and/or assigned by Team Managers including, but not limited to payroll, multi-state taxation, HR policy, etc.

Any additional duties deemed necessary by Management. Configuration Engineer

Industrial light products- Sanford January 2018 - July 2019 1

Supporting the engineering design team in documenting product designs to enable production internally. Improve and correct existing BOM to get better performance in the lines.

Working with members of the product development group and other project team members to develop and refine the product bill of materials (BOM’s) plus other documentation required to maintain configuration of new and sustaining products in the database.

Creating and performing massive changes thru the system to updated existing configurations.

Contributing to improve the standard times on production sides.

Providing sustaining support on product build documentation, managing Engineering Change Requests, Deviations and Engineering Change Orders.

Meeting customers’ requirements in all the new configuration

Managing multiple requests at the same time and prioritize as needed. Engineer

Exxelia USA - Magnetics – Longwood November 2014 to January 2018

Responsible for reviewing customer drawings/specifications and BOM (Bill of Materials).

Checking for discrepancies, and obsolescent materials.

Comparing customer documents against internal documents and work instructions, including checking against current MIL standards, J-standards etc.

Creating clear, concise and detailed work instructions/process control, routings & BOM, for manufacturing staff to follow.

Assisting manufacturing staff/production line, when any difficulties are experienced with the build or testing of parts.

Troubleshooting any design issues, including correcting or revising the work instruction documentation.

U.S. Project Lead for the transfer of existing production lines from US to international/offshore facilities.

Coordinating all aspects of the transfer documentation and working with multiple companies for the approval of such.

Adhering to any/all EAR99 & ITAR restrictions.

Responsible for auditing and witnessing the 1st article and initial phase (LRIP) builds on new product designs, using both written and photographic documentation.

Helping in the development, amendment, and implementation of manufacturing policies. Working closely with production staff to help in tracing the root cause for any underlying manufacturing errors, and finding out the most effective solutions for bringing the production back on track.

Education

Bachelors in Science- Electrical Engineer

Polytechnic University of Puerto Rico - January 2014 2

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