Steven Bellamy

** ***** ******** ***

Mount Vernon, NY 10553

PH: 914-***-****

adnx9r@r.postjobfree.com

Summary:

IT Professional with more than a decade of experience in Microsoft Technologies.

Work experience involves Desktop development and deployment to enterprise rich internet applications.

Encompasses office leadership practices and a proven ability to solve problems.

Also, have experience using IT Help Desk Software Remedy, Service Now, and Some Dell certified, installing configuring and maintaining windows 10, CompTIA Security+ Certification prep course, certificate CA PPM Training Project management Terms and Concepts, certificate Apple Macbook Training

Provided support for Mount Sinai users at remote sites outside the campus which might require local travel, and responsible for ticket management to other techs.

Part of the team upgrading PC around the state of NY from XP to Windows 7, also worked with the upgrades from Windows 7 to windows 10, and office 365 for Mount Sinai Hospital on and off campus.

Supported for 3000 employees across the campus using Altiris ticketing system, resolved tickets within the SLA service agreement.

Managed Altiris to image computers and push out software to users, used Active Directory to reset users’ passwords during lockouts, installed the following software Provation, Centricity, Image Cast, Citrix, Keanne, Eclipsys, Horizon, A2K, Midas, Synaps, kronos, Onbase, VMWare, and Teletracking.

Imaged computers using ghost, installed thin clients, Laptops, and Desktop PC’s did data transfers as needed using Pecos and manually, also was responsible for mapping users to network printers.

Skill Overview:

Microsoft OS, Microsoft Office Suite 2003-2007, 2010, Office 365, MS Outlook 2003-2007, and 2010, OKTA, Splunk, Active Directory, File Vault, Bitlocker, Norton’s Ghost, Citrix, Altiris, Norton’s Antivirus, VPN, Blackberry, Wireless connections, Novell, AS400, Dos, Network printers, and TCP/IP, LAN, WAN, Hub, Routers, Switches, Remote access using LogMeIn, WebEx, PC Anywhere, Triole, and Dame ware Windows Tools and the internet, Imaging.

Education & certification:

New Horizons, White Plains, NY Certificate in Network +, MCP Pro. & Server. - 2002-2002:

Skidmore College, White Plains, NY Certificate in A+ Certification. 2001-2001

Monroe College, New Rochelle, NY Associate's Degree Computer Science. - 1990-1992:

Professional Experience:

Charter Communications Stamford Connecticut March 2020 – May 2020

System Analyze III AV Temporary Position

Work with customers to Test execute Conference Rooms in the morning using WebEx Video control panel.

Patched in ATA to Cisco switch in IDE closet, converted phones from analog to digital.

Create and execute knowledge transfer strategies for successful solution hand-off to customer or Managed Services using Smack, and Cisco Management server, and TAC.

Create and execute strategies for co-existence with and migration from legacy telephony and UC implementations

Working knowledge of network infrastructure concepts and technologies, specifically as it relates to real time traffic flows, signaling, Class of Service

Mount Sinai Hospital, Manhattan N.Y Oct 2014 - April 2019

Desktop Support Specialist, White Glove

Consulted with business area Management and staff on usage of end users computing systems and network-based PC/workstation software and hardware, systems security, recovery, and back-up procedures, including troubleshooting, repairs, network configurations, installations, and upgrades using some ticketing system.

Manage support, and troubleshoot network printers, scanners, mobile devices, Dell, tablets, zebra label printers, and zebra scanners for blood work.

Moved, and changed workstations throughout Mount Sinai Hospital and off campus locations, upgraded Workstation to Windows 10, office 365, and assisted users with their one drive.t permissions in AD account.

Provided support for Mount Sinai users at remote sites outside the campus which might require local travel, and responsible for ticket management to other techs.

Evaluated business problems and recommended vendor packages to meet user’s needs and implement required software, Casper suite for apple, and Microsoft remote access.

Participated in the evaluation of new end user computing packages, including remote connectivity products, and equipment, implemented and tested prototypes and applied installation quality assurance tests and ensured consistency with standards.

Maintain a high level of customer satisfaction by resolving all tangible problems and concerns and consult more technically experienced Desktop support specialists when necessary.

I.T. Special Project:

Part of team upgrading PC around state of NY from XP to Windows 7, also worked with the upgrades from Windows 7 to windows 10 for Mount Sinai Hospital on and off campus.

In charge and overseen office setup of PC in a new office that was reconstructed and newly built sites.

Used maps of new office layouts in order to place PC’s, Printer, and zebra printers in its proper location.

Responsible for moves and ensuring the moves were done in a timely fashion and all equipment was accounted for.

Coordinated with the network team to make sure necessary ports were activated and printed I.P. addresses were reserved for network printers.

Worked with software 3rd party vendors such as IDX web, Onbase, Prism, and Epic to make sure they were aware of the new host-name and new printer I.P. addresses to enable printing and access to software, and troubleshoot any ongoing issues.

Coordinated with the different Managers in their departments to coordinate moves times, and delays if any, and answer any concerns they may have

Westchester Medical Center, Valhalla NY Aug 2012-Jun 2014

Desktop Support Engineer, White-Glove

Supported for 3000 employees across the campus using the Altiris ticketing system, resolved tickets within the SLA service agreement.

Handled above-average workload of complex nature in the hospital critical environment and handle the deployment of all new computers.

Supported critical areas of the Hospital ER, GYN, MICU, NICU, Pharmacy, Pediatrics, Medical Records, Children’s Hospital, and Behavior Health.

Connected to users via remote with dame ware software to troubleshoot software issues.

Managed Altiris to image computers and push out software to users, used Active Directory to reset users’ passwords during lockouts, installed the following software Provation, Centricity, Image Cast, Citrix, Keane, Eclipsys, Horizon, A2K, Midas, Synaps, Kronos, Onbase, VMWare, and Teletracking.

Installed and configured Dell Laptops and Desktop using Endpoint protection, and Tivoli for clinical nurses, and used the regular image for corporate users, ran updated for viruses, Malware, and general software clients, resolved blue screens, and corrupted profiles.

Repaired and replaced Monitors, Hard Drives, Memory, Network Printers, Scanners, Processors, Mother Boards, Sound cards, resolved all equipment failures, desktop software problems, tablets, and network outages, connected Hubs, and Routers.

Network configures TCP/IP using DHCP and Static IP addresses for computers, Printers, Jet Directs, and setup Wireless laptop client software.

Work with Windows XP, and Windows 7, outlook 2010, and MS Office 2003- 2010.

Assist to improve processes and workflow, create up to date inventory, ensure work is performed in accordance with organization policy, recommend a resolution to complex matters of significance and coordinate the implementation of an approved course of action.

Installed Microsoft Office applications supported Word, Excel, PowerPoint, Outlook 2010, and other office applications.

Setup Cisco VOIP phone system, and troubleshooted any hardware problem

General Electric Norwalk Connecticut Mar 2008 - Mar 2012

Desktop support Technician, White Glove

Imaged computers using ghost, installed thin clients, Laptops, and Desktop PC’s did data transfers as needed using Pecos and manually, also was responsible for mapping users to network printers.

Set up new user accounts for the outlook on an exchange server platform, making sure existing users with new PC’s, PST files were mapped properly, along with Supporting Trade Floor.

Made sure RJ45 cables were properly connected in the closet and all cables were labeled correctly.

Placed orders with Dell to replace damaged laptops and desktop parts, with service now, answered tickets created by the Help desk within the SLA time agreement.

Repaired Blue Screens, Corrupted files, Malware, Viruses, adware, tweaked computers running slow, and replaced damaged hard drives.

Used Excel spreadsheets to take inventory of old computers being swapped out with new ones and made sure they were shipped back for company credit.

Defined company policies and procedures by leveraging new knowledge through documentation and updating the knowledge base.

Supported customer service project activities aimed at approving our procedures and processes as well as anticipating our user’s needs.

Mitsui E&P USA Manhattan NY Oct 2005-Apr 2008

Desktop Support

Responsible for the inventory of incoming and outgoing Desktops and Laptops used for 3000 + Employees.

Followed a systematic approach to incidents and services request management, including investigation, diagnosis, resolution, and recovery and fulfillment using triole.

Connected computers to routers to be imaged with Norton’s ghost, connected computers to the network as DHCP and built laptops to company standards, Knowledge of all desktop and laptop hardware such as HP, Dell, and Lenovo.

Acknowledge the receipt of computers in the top desk and issued computer names and added computers to the domain to connect with the DNS server.

Responsible for all break-fix issues, replaced VGA video cards, to accommodate duel monitor set up, upgraded ram, replaced H.D along with data transfers, power supplies, motherboards, processors, USB ports, DVD Roms Fans and set up external hard drives.

Worked in an XP, and Windows 7 environment, installed point sec security encryption on laptops, set up user profiles and rights, mapped users to the network drive, and printers.

Worked with Blackberry Bes. Server 5.0 to flash, activates, and downloads blackberry software, Troubleshoot and upgraded Blackberry’s

UBS STAMFORD CONNECTICUT DESKTOP SUPPORT Jan 2000 - Aug 2005

• Support for entire trade floor and corporate offices within three buildings 5,000 users

• Responded to service and incident calls in a timely fashion using remedy Within SLA.

• Responsible for setting up Bloomberg keyboards, and deployment of new Dell and IBM laptops.

• Back up data and Imaged new computers using in house software called stage net.

• Break/fix and installation of hard drives, Mother Boards, CPU units, Ram, Video Adapters.

• Mapped users to network drives, and network printers, an updated database for WSR and software.

• Troubleshoot outlook, network connections, and printers.

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