David H. GLASS

Kingsland, Georgia *****

912-***-**** - adnx9m@r.postjobfree.com

Professional Summary

Organized and dependable IT professional successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Microsoft Operating Systems, Office Suites, MS Office365, and Active Directory. Some Linux, Sharepoint, and Power Shell experience

Skills

Team Leadership

Administrative Management

Records Organization and Management

Recruitment and Hiring

Quality Assurance

POS Terminal Operations

Word Processing

Multitasking and Prioritization

Information Security

Certifications

Microsoft Certified Professional [MCP]

Microsoft Certified Systems Engineer [MCSE]

Work History

04/2021 to 07/2021

IT CS Professional

SmartSource, Inc – West Chicago, Illinois

Perform duties as specified by client from updating, installing, and refreshing onsite network and desktop equipment. Also backing up/restore and installing servers, including transfer in-house services to cloud services.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Improved operations through consistent hard work and dedication.

08/2015 to 04/2021

THD Associate

The Home Depot Store 6921 – Yulee, FL

Provided professional customer service to customers in fast paced home improvement store in multiple departments.

08/2007 to 08/2015

IT Consultant

Various

Provided professional and personal consulting services.

Installed a complete network, including running drops, for a local business. Setup a Microsoft server, email, and workstations running Microsoft Windows.

Setup up complete network solution, server and workstations including signature pads and a .com presence, for a local medical office.

03/2005 to 08/2007

Pier Side IT Connectivity Manager

Zero Chaos, Inc – Orlando, FL

IT administrator for operations, maintenance, troubleshooting, and repair/replace of network services.

Installed and maintained site Email and exchange server.

Created a system image to allow several workstations to be updated or recovered from system failure.

Maintained microwave transmission tower operations during new WAN/LAN system infrastructure installation.

Performed operations for delivery and retrieval of LAN/WAN connections, providing data services to ships at Naval Submarine Base Kings Bay.

Provide backup pier network services to Naval Station Mayport.

Created, maintained, and updated standard operating procedures.

11/2002 to 03/2005

THD Associate

The Home Depot Store 6351 – Jacksonville, FL

Provided professional customer service to customers in fast paced home improvement store in multiple departments.

Maintained shelves with stock through the HD ordering system.

03/1996 to 08/1998

01/1996 to 03/1996

09/1980 to 11/1995

ADP, Base Wide IT Department (GS-11)

U.S. Civil Service – Naval Station Mayport, Fl

Coordinated with other team members in the design, planning, and execution of a fiber sonnet ring to connect Naval Station Mayport to afloat commands.

Planned and coordinated efforts to setup the Naval Stations first LAN/WAN using Microsoft Server enterprise software, adding in Microsoft Exchange.

Created hard drive image files used to upgrade existing and new workstations for use on the new wide area network.

Scripted routines to get information from the Main Frame, AS-400, and Microsoft server to mail printed contracts to send out to customers.

Supervisor, Contracted Personnel

Computer Data Systems Inc.

Coordinated efforts of a five-person team to fulfill contractual obligations.

Working alongside IT department personnel, completed trouble tickets.

Using network images, reloaded new workstations with the standard image for site required software and configuration.

Created a work accomplished spreadsheet, allowed host company with an overview of everything that had been accomplished by my team on a weekly basis.

Supervisor / Manager, Chief Petty Officer

United States Navy, USN

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Created work schedules, for 23 team member division, to maintain deadlines.

Oversaw ship’s crew work of craftsmen performing high-quality, precision work.

Education

High School Diploma

Saugerties High School - Saugerties, NY

Nuclear Power Plant Mechanical Operator: Nuclear Propulsion Plant Operations, Maintenance Naval Nuclear Propulsion Program - Orlando, Fl

Windows Server 2008/2012 R2 certification courses

Consultech – Jacksonville, Fl

Accomplishments

70-058 Networking Essential

70-067 Implementing and Supporting NT Server 4.0

70-073 Implementing and Supporting NT 4.0 Workstation

70-068 Implementing and Supporting NT Server 4.0 Enterprise

70-059 Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0

70-076 Implementing and Supporting Microsoft Exchange Server 5.0.

Additional Microsoft Certificates,

o70-640 Windows Server 2008 Active Directory Configuration

o70-642 Windows Server 2008 Network Infrastructure Configuration

o70-646 Windows Server 2008 Server Administration

o70-680 Microsoft Windows 7

o70-685 Microsoft Windows 7 Administrator

o6535 Configuring Windows Deployment Services in Windows Server 2008,

o6711 Configuring AD DS and DNS Integration in Windows Server 2008

o70025 Exploring Identity and Access Solutions

o70026 Deploying and Configuring Active Directory Certificate Services

o70027 Deploying and Configuring Certificates

o70029 Deploying and Configuring Active Directory Federation Services

o3387 Deploying Microsoft System Center Operations Manager 2007,

oIntroduction to Asynchronous Transfer Mode Technology (ATM).

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