FELIX T. ACOSTA JR.
Buhangin, Davao City
Contact Number : 090*-***-****
Email Address : adnx91@r.postjobfree.com
CAREER OBJECTIVE
To build a long-term career and utilize my skills to the company I will be working. PERSONAL DATA
Birth Date : October 8, 1987
Birth Place : Davao City
Age : 33
Civil Status : Single
Religion : Christianity/ Pentecostal
Citizenship : Filipino
Language/ Dialect Spoken: English and Tagalog
JOB EXPERIENCES
Online Proctor
Fair Trade Outsourcing
November 23, 2020- June 10, 2021
JOB RESPONSIBILITIES
A Proctor assists test takers in getting them into their exams.
Maintain Academic Integrity during the proctoring process and complete multiple proctoring tasks at the same time without sacrificing customer service or efficiency.
A proctor demonstrates basic troubleshooting skills before transferring a test taker to a technician to maintain continuity of service.
Client experience duties require representatives to respond to the test taker’s enquiries via chat in a timely manner.
They should ensure that professionalism and courtesy are maintained in their conversation and always focus on resolving the issue of the client. Marketing and Administrative Staff
ETM Tax Agent Office, Inc.
October 9, 2017- July 31, 2019
JOB RESPONSIBILITIES
I am responsible for advertising all tax seminars, trainings and services in relation to Sales, Marketing and Business Development.
I am responsible for overall customer inquiry.
I am responsible for creation and design of marketing materials, social media posting and flyer distribution.
I am responsible for tax updates for attendees and clients through text and email blasting and write articles to be posted on company website.
I am responsible in assisting clients in regard to their tax cases.
I am responsible in maintaining Book of Accounts including petty cash fund.
I am responsible in providing support to tax consultants in preparation of correspondence, letters, emails and proposals for tax case handling. Customer Service Representative
iQor Company ( formerly Cyber city Teleservices )
March 24, 2014 – October 19, 2015
March 07, 2016 – December 14, 2016
JOB RESPONSIBILITIES
I assist customers in taking orders by phone.
I provide excellent customer service by handling inquiries regarding with product and services.
I help customers by providing information regarding status of order, return or refund. Call Center Agent
Telemarketer’s Group of Davao
May 6 2013 – March 10, 2014
JOB RESPONSIBILITIES
I provide excellent customer service by handling inquiries regarding with the product and services.
I do cold calling to business and individuals to promote products and services.
I set appointments with consumers to meet with our clients or sales staffs.
I do lead generation and email marketing for sales promotion. Tax Refund Consultant
Sutherland Global Services
December 26, 2012- March 3, 2013
JOB RESPONSIBILITIES
Provide excellent customer service by handling clients’ inquiries.
I schedule appointments for clients to meet tax professionals
I facilitate payments for clients with their credits. Professional Medical Representative
GX International Inc.
September 15, 2012- November 5, 2012
JOB RESPONSIBILITIES
I promote and explain quality medical products to doctors.
I reach targeted goals every month.
I provide pricing details.
I maintain rapport with customers.
EDUCATIONAL BACKGROUND
Tertiary : Holy Cross of Davao College
Sta. Ana Avenue, Davao City
Bachelor of Science in Business Administration
Marketing Management
2007- 2011
Secondary : Bernardo D. Carpio National High School Pioneer Village, Buhangin Davao City
2000- 2004
Elementary : Buhangin Central Elementary School
Buhangin, Davao City
1994- 2000
CERTIFICATION AND TRAININGS
Licensed Professional Teacher (LPT)
Bachelor of Science in Secondary Education
Major in Social Studies
2016- 2017
Bookkeeping NCIII
Elegant Tech. Training Center, Inc.
Technical Education and Skills Development Authority (TESDA) February 27, 2019
Trainers Methodology Level 1
Elegant Tech. Training Center, Inc.
Technical Education and Skills Development Authority (TESDA) April 10, 2019
CHARACTER REFERENCES
Ryan Albert Tabucan Elizabeth Limboy
JTR Build Construction Supply Clinic In-Charge
Owner Guilley Optical Clinic
Contact Number: 090******** Contact Number: 092******** Laniluz Suico Ana Luz Lastimosa
Manager Area Manager
Telemarketers’ Group of Davao Dyna Drug Corp.-- Mindanao Contact Number: 093******** Contact Number: 090*-***-**** Certified true and correct:
Felix T. Acosta Jr.