Service Representative Customer
Resume:
Rachel O’Connor
adnx3y@r.postjobfree.com
I am seeking employment involving Customer Service or Data Entry. Ihave exceptional people skills and am knowledgeable in most systems. I am also proficient with multi-lined phones, ten-key, and excel when challenged.
04/21-Present
Astoria Police Department
01/02/2014 - 2/28/2021
The Village Police Department
Police and Fire Dispatcher
OLETS, NCIC Certified, multiple classes to stay up to date on new procedures and policies.
Answer multi-lined phones, including 911. Notary. Screened calls for officers. Memorized all 10 Codes and Signals. Kept track of officers’ whereabouts. Notated system on calls. Go between for fire and EMSA. Managed assigned Records and Cases. Entered citations.
6/25/2013-12/20/2013
Feed the Children
Outbound Donor Service.
Answer questions concerning the organization, accept gifts that donors give and apply them to specific areas.
Receive and add to reports for Child Sponsorship.
Managed a list for tracking donations.
6/22/12-4/20/2013
Sprint
Mobile Broadband Specialist/Tech Tier II
Inbound and outbound technical calls concerning cell phones, computers, hotspots, broadband cards, and tablets.
Resolved all issues ranging from billing to technical until customer was fully satisfied.
Adhered to strict company guidelines and ever-changing policies, monitoring, and quality assurance.
1/18/2010-11/18/2011
Townpump/Lucky Lil’s Casino
Assistant Manager/Manager:
Bookkeeping, payroll, scheduling, end-of-month operations.
Customer service, customer account upkeep, machine maintenance.
4/2009-7/2009
DirecTv
Customer Service Representative:
Answered inbound calls, billing and technical problems.
Fulfilled quotas and quality assurance standards.
Used many different systems and group chat.
11/2008-3/2009
Vericrest financial Inc. FKA CIT Group
Customer service Representative:
Inbound/outbound calls to mortgage holders.
Helped people with mortgages and outstanding payments by deferment, forbearance, or loan modification.
Used many different systems, including Fiserv, and multi-lined phones. Took payments as well.
Johnny McGeel 405-***-****
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