Customer Representative Direct Service

COMMUNICATIONS AND ADVERTISING ● HOSPITALITY ● CLERICAL

SUMMARY OF QUALIFICATIONS

• Exposure in a mass communications setting including non-profit, public relations, and working with diverse people internationally

• Allowed the opportunity to return for a second internship with the Disney College Program at Walt Disney World Resort

• Over 8 years of customer service experience in resort, hotel, theme park, and restaurant environments

• Over 8 years of working in team-based roles that taught attention to detail, courtesy, efficiency and above all others, safety.

• Experience in mortgage office assisting clients in getting pre-approval for home loans EDUCATION AND SKILLS

B.S., Communication Studies, Advertising, and Public Relations, Liberty University, 2015 PROFESSIONAL EXPERIENCE

Success Mortgage Partners – The Kristin Jamieson Mortgage Team, Montverde, FL March 2020 – October 2020 Director of First Impressions

• Maintained a professional environment while completing an assortment of daily and weekly tasks

• First to answer the phone, directing calls throughout office and assisting fellow team members

• Facilitated questions from both clients and perspective clients via telephone, email and text to ensure swift and worry-free application process for both first time future homeowners and clients wanting to refinance their current loans

• Gathered and organized financial documents for each client to guarantee their files were ready for pre-approval review

• Upheld positive relationships with realtor referral partners updating them with their client’s status in the pre-approval process

• Collaborated with realtor referral partners on flyers for open houses sponsored by The Kristin Jamieson Mortgage Team

• Assisted clients that came into the office with application and asset/income document needs

• Created gift packages for clients whose loans would close to celebrate this milestone in their lives Ruby Tuesday, Clermont, FL 2017 – 2020

Server

• Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment.

• Responsible for set-up, cleanliness, and organization of the front door area before, during, and after every shift.

• Welcome each guest in a hospitable, courteous, and friendly manner. Take guest information and accurately quote wait times when tables are not immediately available.

• Ensure each guest receives a friendly farewell. Observe tables and keep track of clean, dirty, and unoccupied tables.

• Accommodate the needs and requests of guests such as refilling beverages, providing silverware, etc.

• Follows all sanitation and safety guidelines at all times.

• Clear dirty dishes, glass, and tableware and reset tables according to Ruby Tuesday standards.

• Clean and sweep around tables as needed.

Hotel Edison, Sunbury, PA 2015 – 2016

Front Desk Clerk

• Answered incoming calls regarding the hotel’s property rentals, tenant work orders, restaurant reservations, and to go orders

• Worked with rental property manager to maintain an organized appointment schedule, scheduling visits with potential renters to view property, and assisted current tenants (up to 50 units occupied) with rental payments and work orders

• Acted as a host by securing restaurant reservations, seating guests upon arrival, and maintaining a positive and welcoming environment

• Assisted kitchen and serving staff in restaurant and during private events by serving food to guests, maintaining sanitary restaurant and bar environment, resetting table place settings, and tearing down tables

• Designed a new brochure regarding the hotel that included historical data, the restaurant and catering divisions Disney College Program at Walt Disney World Resort, Orlando, FL 2012 – 2015 Attractions Host Intern, Disney’s Hollywood Studios & Magic Kingdom Park September 2014 – July 2015

• Demonstrated excellent customer service and professionalism by implementing Disney’s key principles: Safety, Courtesy, Show, and Efficiency MAURICE F. DALY III

117 East Osceola Ct., Minneola, FL 34715

********@*****.*** 352-***-****

• Helped guests plan their experience via the “MyDisneyExperience” application tool and worked with guest relations regarding guest concerns

• Worked with Fastpass+® Service, an electronic system that confirms time windows for guests to visit attractions

• Delivered lengthy narrations to large groups explaining attractions and performed improvisations to entertain guests

• Performed as a storyteller at the “Enchanted Tales with Belle” attraction by creating an interactive experience for guests

• Ushered in guests at the “Studio Backlot Tour” and managed guests during special effects show

• Ensured crowd control and maintained cleanliness and safety standards including handling emergency evacuations

• Participated in a specially chosen Disney College Program forum to be “the voice” on behalf of all college programs including domestic and international students, professional interns, and culinary program participants

• Received positive feedback via correspondence from guests acknowledging helpfulness, kindness, and knowledge of the resort

• Positively mentored and influenced fellow college students to become a part of the Disney College Program

• Multi-tasked by working full-time and completing two three-credit courses including Corporate Communications Quick Service: Food & Beverage Host, Disney’s Hollywood Studios May 2012 – August 2012

• Provided food and beverages at several fast-paced locations, handled monetary transactions, and ensured a safe and healthy environment Custodial Host, Disney’s Hollywood Studios & ESPN Wide World of Sports Complex January 2012 – May 2012

• Maintained a safe and clean environment according to Disney standards Greater Susquehanna Valley United Way, Sunbury, PA May 2014 – July 2014 Communications, Advertising, and Administrative Intern

• Assisted with tasks related to organizational public relations, community relations, fundraising, operations, and administrative

• Attended regular meetings with CEO and/or Community Investment Director regarding community impact initiatives

• Assisted with direct service programs to benefit individuals through several initiatives

• Participated in annual fundraising campaign including brochures, public service announcements for community leaders, and video contributor

• Interviewed members of the community and posted their answers and comments on the branch’s social media and website

• Completed administrative duties, including answering phones, faxing, delivered packages, and creating Microsoft Word documents

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