Tricia Grow

717-***-****

adnx2b@r.postjobfree.com

Employment

Aerotek, 5/12/2021-7/23/2021

Benecard Customer Service Agent

Answered customer calls

York Springs Foursquare Church York Springs, PA 5/9/2020-Current

Volunteer Drive-through food pantry

Sort/bag groceries

Assist with traffic flow

New Hope Ministries Dillsburg, PA 6/1/2-18-3/1/2020

Volunteer Mobile food pantry

Set up registration area for guests/clients

Assist guests with completing forms

Organize/file client form

Pennsylvania Higher Education Assistance Agency Harrisburg, PA

Clerk 3 8/23/99-2/10/2006

Answered inbound Customer Service calls

Assisted students with deferment/forbearance forms

Administrative Assistance 2/11/2006-8/11/2006

Answered inbound Customer Service calls

Assisted students with forms

Assisted with escalated calls

Processed and applied deferment/forbearance forms to student’s loans

Customer Service Lead 8/12/2006-11/9/2007

Coached/trained staff

Handled escalated calls

Filled in as over-night supervisor as needed

Education

Diploma Troy High School Troy, PA