Tricia Grow
adnx2b@r.postjobfree.com
Employment
Aerotek, 5/12/2021-7/23/2021
Benecard Customer Service Agent
Answered customer calls
York Springs Foursquare Church York Springs, PA 5/9/2020-Current
Volunteer Drive-through food pantry
Sort/bag groceries
Assist with traffic flow
New Hope Ministries Dillsburg, PA 6/1/2-18-3/1/2020
Volunteer Mobile food pantry
Set up registration area for guests/clients
Assist guests with completing forms
Organize/file client form
Pennsylvania Higher Education Assistance Agency Harrisburg, PA
Clerk 3 8/23/99-2/10/2006
Answered inbound Customer Service calls
Assisted students with deferment/forbearance forms
Administrative Assistance 2/11/2006-8/11/2006
Answered inbound Customer Service calls
Assisted students with forms
Assisted with escalated calls
Processed and applied deferment/forbearance forms to student’s loans
Customer Service Lead 8/12/2006-11/9/2007
Coached/trained staff
Handled escalated calls
Filled in as over-night supervisor as needed
Education
Diploma Troy High School Troy, PA